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Stress in Conflict Resolution

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Conflict Resolution and its Context

Part of the book series: Law, Governance and Technology Series ((LGTS,volume 18))

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Abstract

Stress is nowadays one of the most serious health-related issues, being even deemed by some as the health epidemic of the century. Many studies have approached stress from different angles, being stress in the workplace and its associated economic costs one of the most studied topics. Nonetheless, stress has consequences that go much further than the economic ones, impacting decision making skills, mood, social relationships, productivity, performance or health. In this line of work, we look at stress as one of the most preponderant factors in decision-making. Excessive stress may lead to poor judgment or hasty decisions while lack of stress may lead to inaction and indecision. For these reasons, stress emerges as an important factor to consider in a conflict resolution scenario, in which the pressure of the proceedings, the unknown potential outcomes or the escalation of emotions may easily result in significant stressful moments. At the same time it must be emphasized the importance of weighted decisions and interpersonal relationships towards a successful outcome: two of the issues that are definitely affected by stress. With such a motivation in mind, in this chapter we describe the approach followed to study stress on the users of technological devices, in a non-intrusive way. We aim to understand how people behave when under stress so that we can incorporate such knowledge in a next generation conflict resolution framework such as UMCourt.

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Authors and Affiliations

  1. CCTC/Department of Informatics, University of Minho, Braga, Portugal

    Davide Carneiro, Paulo Novais & José Neves

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  1. Davide Carneiro
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  2. Paulo Novais
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  3. José Neves
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© 2014 Springer International Publishing Switzerland

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Carneiro, D., Novais, P., Neves, J. (2014). Stress in Conflict Resolution. In: Conflict Resolution and its Context. Law, Governance and Technology Series, vol 18. Springer, Cham. https://doi.org/10.1007/978-3-319-06239-6_11

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  • DOI: https://doi.org/10.1007/978-3-319-06239-6_11

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-06238-9

  • Online ISBN: 978-3-319-06239-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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