Skip to main content
SpringerLink
Log in
Book cover

New Perspectives in Information Systems and Technologies, Volume 1 pp 309–321Cite as

Learning from the Experience. Systemic Thinking for e-Government Development in Developing Countries: A Question Unsolved

  • Conference paper

  • 1976 Accesses

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 275))

Abstract

e-Government has become one of the most important issues on political agendas today, and is a concept which seems to be constantly developing. Most e-Government research has focused on developed countries, neglecting the area of emerging economies. Nonetheless, this analysis is of particular importance in developing countries because prior research has indicated that e-government constitutes a central element in the process of modernising public administrations. Therefore, the objective of this paper is to analyse past experiences in the implementation of e-government in developing countries to learn some lessons for improving this implementation in the future, which could help to achieve more transparent, participative and democratic societies.

This is a preview of subscription content, log in via an institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   219.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   279.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Hui, G., Hayllar, M.R.: Creating Public Value in e-Government: A Public-Private-Citizen Collaboration Framework in Web 2.0. Aust. J. Publ. Admin. 69(S1), S120–S131 (2010)

    Google Scholar 

  2. Jaeger, P.T.: The endless wire: E-government as global phenomenon. Gov. Inform. Q. 20(4), 323–331 (2003)

    Article  Google Scholar 

  3. Dunleavy, P., Margetts, H., Bastow, S., Tinkler, J.: New Public Management is Dead-Long Live Digital-Era Governance. J. Publ. Adm. Res. Theor. 16(3), 467–494 (2006)

    Article  Google Scholar 

  4. Edelenbos, J.: Institutional Implications of Interactive Governance: Insights from Dutch Practice. Governance 18(1), 11–134 (2005)

    Article  Google Scholar 

  5. Taylor, J., Lips, M., Organ, J.: Information-Intensive Government and the Layering and Sorting of Citizenship. Public Money Mange 27(2), 161–164 (2007)

    Article  Google Scholar 

  6. Callanan, M.: Institutionalizing Participation and Governance? New Participative Structures in Local Government in Ireland. Public Admin. 83(4), 909–929 (2005)

    Article  Google Scholar 

  7. Chan, H.S., Chow, K.W.: Public Management Policy and Practice in Western China: Metapolicy, Tacit Knowledge, and implications for Management Innovation Transfer. Am. Rev. Public. Adm. 37(4), 479–497 (2007)

    Article  Google Scholar 

  8. Calista, D.J., Melitski, J.: E-government and e-governance: converging constructs of public sector information and communications technologies. Publ. Adm. Quart. 31, 87–120 (2007)

    Google Scholar 

  9. Andersen, T.B., Bentzen, J.S., Dalgaard, C.J.L., Selaya, P.: Does the Internet Reduce Corruption? Evidence from U.S. States and across Countries. World Bank Econ. Rev. 25(3), 387–417 (2011)

    Article  Google Scholar 

  10. Tolbert, C.J., Mossberger, K.: The effects of E-government on trust and confidence in government. Public Admin. Rev. 66(3), 354–369 (2006)

    Article  Google Scholar 

  11. Heeks, R.: Most eGovernment-for-Development Projects Fail: How Can Risks be Reduced? iGovernment Working Paper Series, Paper 14 (2003)

    Google Scholar 

  12. Serenko, A., Bontis, N., Booker, L., Sadeddin, K., Hardie, T.: A Scientometric analysis of knowledge management and intellectual capital academic literature (1994–2008). J. Knowl. Manag. 14(1), 3–23 (2010)

    Article  Google Scholar 

  13. Lee, L.C., Lin, P.H., Chuang, Y.W., Lee, Y.Y.: Research Output and Economic Productivity: A Ganger Causality Test. Scientometrics 89(2), 465–478 (2011)

    Article  Google Scholar 

  14. Xue, S.: Internet policy and diffusion in China, Malaysia and Singapore. J. Inform. Sci. 31(3), 238–250 (2005)

    Article  Google Scholar 

  15. Weerakkody, V., Dwivedi, Y.L., Kurunananda, A.: Implementing e-Government in Sri Lanka: Lessons from the UK. Inform. Technol. Dev. 15(3), 171–192 (2009)

    Article  Google Scholar 

  16. Rodríguez Bolívar, M.P., Caba Pérez, C., López Hernández, A.M.: Cultural contexts and governmental digital reporting. Int. Rev. Adm. Sci. 72(2), 269–290 (2006)

    Article  Google Scholar 

  17. Valdés, G., Solar, M., Astudillo, H., Iribarren, M., Gastón, C., Visconti, M.: Conception, development and implementation of an e-Government maturity model in public agencies. Gov. Inform. Q. 28, 176–187 (2011)

    Article  Google Scholar 

  18. Seng, W.M., Jackson, S., Philip, G.: Cultural issues in developing E-Government in Malaysia. Behav. Inform. Technol. 29(4), 423–432 (2010)

    Article  Google Scholar 

  19. Velicu, B.C.: Creating a citizen centric administration through eGovernment in Romania. Roman. J. Poli. Sc. 12(2), 103–129 (2012)

    Google Scholar 

  20. Picazo-Vela, S., Gutiérrez-Martínez, I., Luna-Reyes, L.F.: Understanding risks, benefits, and strategic alternatives of social media applications in the public sector. Gov. Inform. Q. 29, 504–511 (2012)

    Article  Google Scholar 

  21. Weerakkody, V., Dwivedi, Y.L., Brooks, L., Williams, M., Mwange, A.: E-government implementation in Zambia: Contributing factors. Electron. Gov. 4(4), 484–508 (2007)

    Article  Google Scholar 

  22. Mbatha, B.T., Ocholla, D.N., Le Roux, J.: Difussion and adoption of ICTs in selected government departaments in Kwazulu, Natar, South Africa. Inform. Dev. 27(4), 251–263 (2011)

    Article  Google Scholar 

  23. Zhao, F., Scavarda, A.J., Waxin, M.F.: Key issues and challenges in e-government development. An Integrative Case Study of the Number One eCity in the Arab World. Inform. Technol. Dev. 25(4), 395–422 (2012)

    Google Scholar 

  24. Ciborra, C.: Interpreting e-government and development. Efficiency, transparency or governance at a distance? Inform. Technol. Dev. 18(3), 260–279 (2005)

    Google Scholar 

  25. Luna-Reyes, L.F., Gil-Garcia, J.R.: Using institutional theory and dynamic simulation to understand complex e-Government phenomena. Gov. Inform. Q. 28, 329–345 (2011)

    Article  Google Scholar 

  26. Brown, D.H., Thompson, S.: Priorities, policies and practice of e-government in a development country context: ICT infrastructure and diffusion in Jamaica. Euro. J. Inform. Syst. 20, 329–342 (2011)

    Article  Google Scholar 

  27. Moloi, J., Mutula, S.: E-records management in an E-government setting in Botswana. Inform. Dev. 23(4), 290–305 (2007)

    Article  Google Scholar 

  28. Gupta, B., Dasgupta, S., Gupta, A.: Adoption of ICT in a government organization in a developing country: An empirical study. J. Strategic Inf. Syst. 17, 140–154 (2008)

    Article  Google Scholar 

  29. Gupta, M.P., Mitra, R.K.: A contextual perspective of performance assessment in e-Government: A study of Indian Police Administration. Gov. Inform. Q. 25, 278–302 (2008)

    Article  Google Scholar 

  30. Kahraman, C., Demirel, N.C., Demirel, T.: Prioritization of e-Government strategies using a SWOT-AHP analysis: the case of Turkey. Euro. J. Inform. Syst. 16, 284–298 (2007)

    Article  Google Scholar 

  31. Navarra, D.: The architecture of Global ICT programs: A Case Study of e-Governance in Jordan. Inform. Technol. Dev. 16(2), 128–140 (2010)

    Article  Google Scholar 

  32. Atkin, D.J., Lau, T.Y., Aboulhoson, M., Lin, C.: Adoption of e-Government in three Latin American countries: Argentina, Brazil and Mexico. Telecommun. Policy 32, 88–100 (2008)

    Article  Google Scholar 

  33. Schuppan, T.: E-Government in developing countries: Experiences from sub-Saharan Africa. Gov. Inform. Q. 26, 118–127 (2009)

    Article  Google Scholar 

  34. Lin, F., Fofanah, S.S., Liang, D.: Assessing citizen adoption of e-Government initiatives in Gambia: A validation of the technology acceptance model in information systems success. Gov. Inform. Q. 28, 271–279 (2011)

    Article  Google Scholar 

  35. Sharifi, M., Manian, A.: The study of the success indicators for pre-implementation activities of Iran’s E-Government development projects. Gov. Inform. Q. 27, 63–69 (2010)

    Article  Google Scholar 

  36. Kromidha, E.: Strategic e-Government development and the role of benchmarking. Gov. Inform. Q. 29, 573–581 (2012)

    Article  Google Scholar 

  37. United Nations. E-Government Survey 2012. E-Government for the people (2012), http://unpan1.un.org/intradoc/groups/public/documents/un/unpan048065.pdf

  38. OCDE. Global Forum on Transparency 2013. Global Forum on Transparency and Exchange of Information for Tax Purposes (2013), http://www.oecd.org/tax/transparency/draft%20annual%20report%202013%20%20for%20GF.pdf

  39. Caba Pérez, C., López Hernández, A.M., Rodríguez Bolívar, M.P.: Citizens’ access to on-line governmental financial information: Practices in the European Union countries. Gov. Inform. Q. 22, 258–276 (2005)

    Article  Google Scholar 

  40. Rodríguez Bolívar, M.P., Caba Pérez, C., López Hernández, A.M.: Cultural contexts and governmental digital reporting. Int. Rev. Adm. Sci. 72(2), 269–290 (2006)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. University of Granada, Granada, Spain

    Laura Alcaide Muñoz & Manuel Pedro Rodríguez Bolívar

Authors
  1. Laura Alcaide Muñoz
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Manuel Pedro Rodríguez Bolívar
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Laura Alcaide Muñoz .

Editor information

Editors and Affiliations

  1. Universidade de Coimbra & LIACC, Rio Tinto, Portugal

    Álvaro Rocha

  2. Instituto Superior de Estatística e Gestão de Informação, Universidade Nova de Lisboa, Lisboa, Portugal

    Ana Maria Correia

  3. Department of Business Information Systems, Auckland University of Technology, Auckland, New Zealand

    Felix . B Tan

  4. Empirica GmbH, Bonn, Germany

    Karl . A Stroetmann

Rights and permissions

Reprints and permissions

Copyright information

© 2014 Springer International Publishing Switzerland

About this paper

Cite this paper

Muñoz, L.A., Bolívar, M.P.R. (2014). Learning from the Experience. Systemic Thinking for e-Government Development in Developing Countries: A Question Unsolved. In: Rocha, Á., Correia, A., Tan, F., Stroetmann, K. (eds) New Perspectives in Information Systems and Technologies, Volume 1. Advances in Intelligent Systems and Computing, vol 275. Springer, Cham. https://doi.org/10.1007/978-3-319-05951-8_30

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-05951-8_30

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-05950-1

  • Online ISBN: 978-3-319-05951-8

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation