Abstract
This chapter focuses on the competencies needed to undertake global talent management (GTM), according to the concept of cultural intelligence (CQ) and its four main dimensions. Using real-world examples and excerpts from interviews with relevant actors in this field, this chapter outlines the CQ concept, its four dimensions, their antecedents, and their intermediate and outcome variables, thus providing a total framework of CQ in the context of GTM. With such a framework, human resource managers and line managers can more effectively help develop the cross-cultural competencies of their talented employees to improve and enhance their firms’ global activities.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Ang, S., van Dyne, L., & Koh, C. (2006). Personality correlates of the four-factor model of cultural intelligence. Group and Organization Management, 31(1), 100–123.
Ang, S., Van Dyne, L., Koh, C., Ng, K. Y., Templer, K. J., Tay, C., et al. (2007). Cultural intelligence: Its measurement and effects on cultural judgment and decision making, cultural adaptation and task performance. Management and Organization Review, 3(3), 335–371.
Argyris, C., & Schön, D. (1978). Organizational learning. Reading, MA: Addison-Wesley.
Beechler, S., & Woodward, I. C. (2009). The global “war for talent”. Journal of International Management, 15, 273–285.
Bhawuk, D. P. S., Sakuda, K. H., & Munusamy, V. P. (2008). Intercultural competence development and triple-loop cultural learning: Toward a theory of intercultural sensitivity. In S. Ang & L. Van Dyne (Eds.), Handbook of cultural intelligence: Theory, measurement, and applications. Armonk, NY: M.E. Sharpe.
Bücker, J., & Poutsma, E. (2010). Global management competencies: A theoretical foundation. Journal of Managerial Psychology, 25(8), 829–844.
Caligiuri, P. (2006). Developing global leaders. Human Resource Management Review, 16, 219–228.
Caligiuri, P., & Tarique, I. (2009). Predicting effectiveness in global leadership activities. Journal of World Business, 44, 336–346.
Caligiuri, P., Tarique, I., & Jacobs, R. (2009). Selection for international assignments. Human Resource Management Review, 19, 251–262.
Collings, D. G., Scullion, H., & Morley, M. J. (2007). Changing patterns of global staffing in the multinational enterprise: Challenges to the conventional expatriate assignment and emerging alternatives. Journal of World Business, 42, 198–213.
Crowne, K. A. (2008). What leads to cultural intelligence? Business Horizons, 15(5), 391–399.
Earley, P. C. (2002). Redefining interactions across cultures and organizations: Moving forward with cultural intelligence. Research in Organizational Behavior, 24, 271–299.
Earley, P. C., & Ang, S. (2003). Cultural intelligence: Individual interactions across cultures. Palo Alto, CA: Stanford Press University.
Goldberg, L. R. (1993). The structure of phenotypic personality traits. American Psychologist, 48(1), 26–34.
Goleman, D. (1995). Emotional intelligence. New York: Bantam Books.
Gudykunst, W. B., & Nishida, T. (2001). Anxiety, uncertainty, and perceived effectiveness of communication across relationships and cultures. International Journal of Intercultural Relations, 25(1), 55–71.
Hewitt Associates. (2008). Reveal local responses to the global downturn. http://www.hewittassociates.com
Hofstede, G. (2001). Culture’s consequences, comparing values, behaviors, institutions, and organizations across nations. Thousand Oaks, CA: Sage.
Howell, W. S. (1982). The empathic communicator. Prospect Heights, IL: Waveland Press.
Imai, L., & Gelfand, M. J. (2010). The cultural intelligent negotiator: The impact of cultural intelligence (CQ) on negotiation sequences and outcomes. Organizational Behavior and Human Decision Processes, 112, 83–98.
Kim, Y. Y. (2001). Becoming intercultural: An integrative theory of communication and cross-cultural adaptation. Thousand Oaks, CA: Sage.
Knight, G. A., & Cavusgil, S. T. (2004). Innovation, organizational capabilities, and the born-global firm. Journal of International Business Studies, 35(2), 124–141.
Kolb, D. A. (1984). Experiential learning: Experience as the source of learning and development. Englewood Cliffs, NJ: Prentice-Hall.
Lee, L.-Y., & Sukoco, B. M. (2010). The effect of cultural intelligence on expatriate performance: The moderating effects of international experience. The International Journal of Human Resource Management, 21(7), 963–981.
Mayer, J. D., Salovey, P., & Caruso, D. R. (2000). Models of emotional intelligence. In R. J. Sternberg (Ed.), Handbook of intelligence. Cambridge: Cambridge University Press.
Peltokorpi, V. (2010). Intercultural communication in foreign subsidiaries: The influence of expatriates’ language and cultural competencies. Scandinavian Journal of Management, 26, 176–188.
Rockstuhl, T., Seiler, S., Ang, S., Van Dyne, L., & Annen, A. (2011). Beyond general intelligence (IQ) and emotional intelligence (EQ): The role of cultural intelligence (CQ) on cross-border leadership effectiveness in a globalized world. Journal of Social Issues, 67(4), 825–840.
Schuler, R. S., Jackson, S. E., & Tarique, I. (2011). Framework for global talent management: HR actions for dealing with global talent challenges. In H. Scullion & D. Collings (Eds.), Global talent management. New York: Routledge.
Shapiro, J. M., Ozanne, J. L., & Saatcioglu, B. (2008). An interpretive examination of the development of cultural sensitivity in international business. Journal of International Business Studies, 39(1), 71–87.
Sparrow, P., Scullion, H., & Farndale, E. (2011). Global talent management: New roles for the corporate HR function. In H. Scullion & D. G. Collings (Eds.), Global talent management. New York: Routledge.
Stroh, M. K., & Caligiuri, P. M. (1998). Increasing global competitiveness through effective people management. Journal of World Business, 33(1), 1–16.
Tarique, I., & Schuler, R. S. (2010). Global talent management: Literature review, integrative framework, and suggestions for further research. Journal of World Business, 45(2), 122–133.
Thomas, D. C. (2006). Domain and development of cultural intelligence: The importance of mindfulness. Group and Organization Management, 31, 78–99.
Ting-Toomey, S. (2010). Applying dimensional values in understanding intercultural communication. Communication Monographs, 77(2), 169–180.
Trompenaars, F., & Hampden-Turner, C. (1998). Riding the waves of culture: Understanding cultural diversity in global business. New York: McGraw Hill.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer International Publishing Switzerland
About this chapter
Cite this chapter
Bücker, J. (2014). Cultural Intelligence as a Key Construct for Global Talent Management. In: Al Ariss, A. (eds) Global Talent Management. Management for Professionals. Springer, Cham. https://doi.org/10.1007/978-3-319-05125-3_5
Download citation
DOI: https://doi.org/10.1007/978-3-319-05125-3_5
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-05124-6
Online ISBN: 978-3-319-05125-3
eBook Packages: Business and EconomicsBusiness and Management (R0)