Skip to main content

Emotional Intelligence

  • Chapter
  • First Online:
Digital Mammography
  • 3220 Accesses

Abstract

Sue’s story (see Chap. 9) is, as you might expect, full of emotion. She vividly describes her roller coaster experience in a series of powerful descriptions of her feelings. But, before we explore her emotions we need to define the term. This is problematic as it depends upon your view of the world, e.g. behaviourists might define the term differently to a philosopher. One useful and broad term used in psychology is that it is a complex state of feeling that results in physical and psychological changes that influence thought and behaviour [1]. The emotions demonstrated in Sue’s story are indicated below:

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 89.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 119.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Cherry K. Theories of Emotion. http://www.psychology.about.com. No date. Accessed 09 May 14.

  2. Davey G, editor. Encyclopaedic dictionary of psychology. London: Hodder-Arnold; 2005. p. 306.

    Google Scholar 

  3. Mayer JD, Salovey P. What is emotional intelligence? In: Salovey P, Slyter D, editors. Emotional development and emotional intelligence: implications for educators. New York: Basic Books; 1997. p. 3–31.

    Google Scholar 

  4. Petrides KV, Pita R, Kokkinaki F. The location of trait emotional intelligence in personality factor space. Br J Psychol. 2007;98:273–89.

    Article  CAS  PubMed  Google Scholar 

  5. Petrides KV. Technical manual for the trait emotional intelligence questionnaires (TEIQue) (1st ed 4th Printing). London: London Psychometric Laboratory; 2009.

    Google Scholar 

  6. Goleman D, Boyatzis RE, McKee A. Primal leadership: realizing the power of emotional intelligence. Boston: Harvard Business School Press; 2002.

    Google Scholar 

  7. Arora S, Ashrafian H, Davis R, Athanasiou T, Darzi A, Sevdalis N. Emotional intelligence in medicine: a systematic review through the context of the ACGME competencies. Med Educ. 2010;44(8):749–64.

    Article  PubMed  Google Scholar 

  8. Bulmer Smith K, Profetto-McGrath J, Cummings G. Emotional intelligence and nursing: an integrative literature review. Int J Nurs Stud. 2009;46:1624–36.

    Article  PubMed  Google Scholar 

  9. Rankin B. Emotional intelligence: enhancing values-based practice and compassionate care in nursing. J Adv Nurs. 2013;69(12):2717–25.

    Article  PubMed  Google Scholar 

  10. Bailey C, Murphy R, Porock D. Professional tears: developing emotional intelligence around death and dying in emergency work. J Clin Nurs. 2011;20:3364–72.

    Article  PubMed  Google Scholar 

  11. Lewis E. Emotional intelligence as a predictor for clinical performance in professional physical therapy students. Internet J Allied Health Sci Pract. 2010;8(4).

    Google Scholar 

  12. Larin HM, Benson G, Martin L, Wessel J, Williams R, Ploeg J. Examining change in emotional-social intelligence: caring, and leadership in health professions students. J Allied Health. 2011;40(2):96–102 (7).

    PubMed  Google Scholar 

  13. Mackay SJ, Hogg P, Cooke G, Baker RD, Dawkes T. A UK-wide analysis of trait emotional intelligence within the radiography profession. Int J Radiogr. 2012;18(3):166–71.

    Article  Google Scholar 

  14. Mackay SJ, Baker R, Collier D, Lewis S. A comparative analysis of emotional intelligence in the UK and Australian radiographer workforce. Int J Radiogr. 2013;19(2):151–5.

    Article  Google Scholar 

  15. Mackay S, Reason J, Fawcett T, Mercer C. Are radiographers emotionally intelligent? Synergy. 2010;9:24–26, ISSN 1360-5518, http://synergy.sor.org/may2010/research.

  16. Mackay SJ, Pearson J, Hogg P, Fawcett T, Mercer C. Does emotional intelligence make for good leaders? Synergy. 2010;22–24.

    Google Scholar 

  17. Faguy K. EI in health care. Radiol Technol. 2012;83(3).

    Google Scholar 

  18. Rimmer RB, Bedwell SE, Bay R, Drachman D, Tory A, Foster KN, Caruso DM. Emotional intelligence in the burn centre and surgical intensive care unit-A possible solution for improving employee satisfaction and reducing turnover and burnout. Eur Burn Assoc Congr. 2009;Supp 1:S29–30.

    Google Scholar 

  19. Age Extension Project Group. Guide to implementing the breast screening age extension; NHSBSP good practice guide. Sheffield: NHS Cancer Screening Programmes; 2010.

    Google Scholar 

  20. Nelis D, Quoidbach J, Mikolajczak M, Hansenne M. Increasing emotional intelligence: (how) is it possible? Personal Individ Differ. 2009;47:36–41.

    Article  Google Scholar 

  21. Nelis D, Kotsou I, Quoidbach J, Hansenne M, Weytens F, Dupuis P, Mikolajczak M. Increasing emotional competence improves psychological and physical well-being, social relationships, and employability. Emotion. 2011;11(2):354–66.

    Article  PubMed  Google Scholar 

  22. Dudiak H, Pope D, Qualter P, Gardner K. Emotional intelligence within personal development planning: teaching EI in universities. Higher education academy website. http://www.heacademy.ac.uk/resources/detail/subjects/psychology/Emotional_Intelligence_within_Personal_Development_Planning_Teaching_EI_in_Universities&utm_source=All_Academy&utm_medium=email&utm_campaign=STEM-psychology-june-2012&utm_content=content3?dm_i=12ZA,UYF0,5DN4DO,2JREG,1. Accessed 4 April 2014.

  23. University of California, Berkeley, The Greater Good Body Language Quiz. http://greatergood.berkeley.edu/ei_quiz/. No date. Accessed 4 April 2014.

  24. Ekman P, Friesen WV. Constants across cultures in the face and emotion. J Pers Soc Psychol. 1971;17:124–9.

    Article  CAS  PubMed  Google Scholar 

  25. Davis MH. The effects of dispositional empathy on emotional reactions and helping: a multidimensional approach. J Pers. 1983;51:167–84.

    Article  Google Scholar 

  26. Brett J, Austoker J. Women who are recalled for further investigation for breast screening: psychological consequences 3 years after recall and factors affecting re‐attendance. J Public Health. 2001;23(4):292–300.

    Article  CAS  Google Scholar 

Download references

Acknowledgements

Many thanks to Mrs Suzanne Mckillop, Breast Screening Mammographer, Linda McCartney Centre, Royal Liverpool and Broad Green University Hospital Foundation Trust for offering her skills and experience in mammography.

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Stuart J. Mackay .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2015 Springer International Publishing Switzerland

About this chapter

Cite this chapter

Mackay, S.J. (2015). Emotional Intelligence. In: Hogg, P., Kelly, J., Mercer, C. (eds) Digital Mammography. Springer, Cham. https://doi.org/10.1007/978-3-319-04831-4_11

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-04831-4_11

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-04830-7

  • Online ISBN: 978-3-319-04831-4

  • eBook Packages: MedicineMedicine (R0)

Publish with us

Policies and ethics