Abstract
Our objective is to determine the factors and obstacles that either contribute or complicate knowledge exchange between workers. This research area is new in Spain, as only three references have been found for firms in China and North America. In our approach to this topic, we apply concepts of a sociological, psychological, and motivational nature, which affect knowledge exchange and sharing and allow us to justify the theoretical basis of this study, as well as its purpose and its organizational benefits. A detailed survey was prepared for the empirical research with 21 questions given to a sample of 557 workers from firms in Burgos. Among the positive factors that contribute to knowledge sharing, the results highlight recognition and an appreciation of the worker’s contribution, the work environment and reciprocity. The most important barriers are the poor quality of employment contracts, fellow workers that do not wish to learn, and unfair and disloyal behaviour.
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Sáiz, L., Díez, J., Manzanedo, M., del Olmo, R. (2014). Predisposition of Workers to Share Knowledge: An Empirical Study. In: Hernández, C., López-Paredes, A., Pérez-Ríos, J. (eds) Managing Complexity. Lecture Notes in Management and Industrial Engineering. Springer, Cham. https://doi.org/10.1007/978-3-319-04705-8_9
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DOI: https://doi.org/10.1007/978-3-319-04705-8_9
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