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Online Construction Dispute Negotiation

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Abstract

Disputes are common in construction projects and negotiating disputes is part of the daily routine of construction professionals. The advance in Information Technology (IT) has made tremendous impact on the way businesses operate. Making use of IT technology, a computerised construction dispute negotiation programme namely CoNegO (Construction Negotiation Online) is proposed. CoNegO utilises the Smartsettle™ software technology. With the built-in facilities of Smartsettle™, it is possible to conduct negotiation online, hence removing geographical barriers between negotiators. Smartsettle™ is developed on the concept of ‘Even Swaps’ in which negotiators are required to evaluate possible options available on the basis of their relative importance. As construction disputes are characterised by multiple factors and dimensions, the problem fits nicely with the ‘trade-off’ methodology that underpins Even Swaps. The use of CoNegO is illustrated by a simulated negotiation.

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Acknowledgments

The content of this chapter has been published in Volume 130(6) of the Journal of Construction Engineering and Management and is used with the permission from ASCE.

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Authors and Affiliations

  1. Construction Dispute Resolution Research Unit, Department of Civil and Architectural Engineering, City University of Hong Kong, Hong Kong, People’s Republic of China

    Sai On Cheung

  2. Department of Civil and Environmental Engineering, Faculty of Engineering, The University of Auckland, Auckland, New Zealand

    Tak Wing Yiu

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  1. Sai On Cheung
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Correspondence to Sai On Cheung .

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  1. Department of Civil and Architectural Engineering, City University of Hong Kong, Hong Kong, China

    Sai On Cheung

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© 2014 Springer International Publishing Switzerland

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Cheung, S.O., Yiu, T.W. (2014). Online Construction Dispute Negotiation. In: Cheung, S. (eds) Construction Dispute Research. Springer, Cham. https://doi.org/10.1007/978-3-319-04429-3_12

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  • DOI: https://doi.org/10.1007/978-3-319-04429-3_12

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-04428-6

  • Online ISBN: 978-3-319-04429-3

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