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Modelling and Organising Customer-Driven Business Processes in a Mass Customisation Environment

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Proceedings of the 7th World Conference on Mass Customization, Personalization, and Co-Creation (MCPC 2014), Aalborg, Denmark, February 4th - 7th, 2014

Part of the book series: Lecture Notes in Production Engineering ((LNPE))

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Abstract

The techniques of mass customisation in the manufacturing area are being challenged by more recent trends of made to order processes. This paper reviews the relevant literature dealing with the challenges of determining specific made to order processes. The researchers then use a case study approach to gain insights into what are the new demands on planners and schedulers. Two case studies in Denmark are highlighted. The researchers found that the tasks of planning business processes in the order flow is likely change in the future as increased adaptation to customer ordering takes place, which will force changes to staff training and company re-organisation.

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Acknowledgements

The authors of this paper graciously acknowledge the funding provided by EU for the Prossalic project.

Author information

Authors and Affiliations

  1. Centre for Logistics, Department of Mechanical and Manufacturing Engineering, Aalborg University, Aalborg, Denmark

    Hans-Henrik Hvolby

  2. School of Management, University of South Australia, Adelaide, Australia

    Chris Martin

  3. Department of Production and Quality Engineering, Norwegian University of Science and Technology, Trondheim, Norway

    Heidi Dreyer

Authors
  1. Hans-Henrik Hvolby
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  2. Chris Martin
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  3. Heidi Dreyer
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Corresponding author

Correspondence to Hans-Henrik Hvolby .

Editor information

Editors and Affiliations

  1. Department of Mechanical and Manufacturing Engineering, Aalborg University, Aalborg, Denmark

    Thomas D. Brunoe

  2. Department of Mechanical and Manufacturing Engineering, Aalborg University, Aalborg, Denmark

    Kjeld Nielsen

  3. Department of Mechanical and Manufacturing Engineering, Aalborg University, Aalborg, Denmark

    Kaj A. Joergensen

  4. Department of Mechanical and Manufacturing Engineering, Aalborg University, Aalborg, Denmark

    Stig B. Taps

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© 2014 Springer International Publishing Switzerland

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Hvolby, HH., Martin, C., Dreyer, H. (2014). Modelling and Organising Customer-Driven Business Processes in a Mass Customisation Environment. In: Brunoe, T., Nielsen, K., Joergensen, K., Taps, S. (eds) Proceedings of the 7th World Conference on Mass Customization, Personalization, and Co-Creation (MCPC 2014), Aalborg, Denmark, February 4th - 7th, 2014. Lecture Notes in Production Engineering. Springer, Cham. https://doi.org/10.1007/978-3-319-04271-8_34

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  • DOI: https://doi.org/10.1007/978-3-319-04271-8_34

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-04270-1

  • Online ISBN: 978-3-319-04271-8

  • eBook Packages: EngineeringEngineering (R0)

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