Abstract
The paper presents a new quality model for corporate web sites based on three fundamental concepts: ultimate quality, external quality, and internal quality. External quality is defined in detail through a suitable set of characteristics and sub-characteristics and covers a comprehensive spectrum of the properties a good web site should show. A practical assessment methodology for external quality is finally proposed, which employs expert evaluators instead of actual users, in order to make the evaluation less costly and faster.
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Fogli, D., Guida, G. (2013). Assessing Corporate Web Sites: Quality Model and Methodology. In: Sheng, Q.Z., Kjeldskov, J. (eds) Current Trends in Web Engineering. ICWE 2013. Lecture Notes in Computer Science, vol 8295. Springer, Cham. https://doi.org/10.1007/978-3-319-04244-2_10
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DOI: https://doi.org/10.1007/978-3-319-04244-2_10
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