Abstract
This chapter clarifies the context in which the research was conducted. By elaborating on the long history of business processes, it becomes an indispensable resource for management students, researchers, and practitioners. The essential facts of the industrial revolutions and quality management schools are combined with the official start of the process literature in the 1990s, characterised by reengineering and workflows. Also the influence of software engineering is discussed to explain the origin of maturity models, based on the tradition of CMMI, ISO/IEC 15504, FAA-iCMM and OMG-BPMM. Besides orienting readers to the book, the given background allows identifying a problem statement with knowledge issues in the current process literature. Although business process maturity models (BPMMs) turn out to be important aids for organisations, they are frequently criticised because many models exist without a theoretical foundation. This leads to the main research question for this book, requiring a methodological approach that follows behavioural-science and design-science paradigms. Throughout the studies covered in this book, theoretical findings will be altered with a content analysis of an unique sample of existing BPMMs. Particularly, this chapter presents a large overview of 69 BPMMs for generic processes, supply chains and collaboration processes, including references to be used by the readers.
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Appendix: The Collected BPMMs (N = 69)
Appendix: The Collected BPMMs (N = 69)
ID | Author(s) | BPMM name | Reference(s) |
|---|---|---|---|
(1) Business process | |||
(1.1) Academic | |||
AOU | Aouad, Cooper, Hinks, Kagioglou and Sexton | Co-maturation model for synchronising BP and IT | |
ARM | Armistead, Machin and Pritchard | BPM’s degree of progress (as part of a larger survey) | |
DET | DeToro and McCabe | Process condition rating model | (DeToro and McCabe 1997) |
HAM | Hammer | Process and enterprise maturity model (PEMM) | (Hammer 2007) |
HAR1 | Harrington | Process maturity grid | |
LEE | Lee, Lee and Kang | Value-based process maturity model (vPMM) | |
MAU | Maull, Tranfield and Maull | BPR maturity model | (Maull et al. 2003) |
MCC1 | McCormack and Johnson | BPO maturity model | |
ROH | Rohloff | Process management maturity assessment (PMMA) | |
ROS | Rosemann, de Bruin and Power | BPM maturity model | (de Bruin and Rosemann 2007; Hüffner 2004; Rosemann and de Bruin 2005a, b) |
SEI | Software Engineering Institute (Carnegie Mellon University) | • Capability maturity model integration (CMMI) | |
• Standard CMMI appraisal method for process improvement (SCAMPI) | |||
SKR | Skrinjar, Bosilj-Vuksic, Stemberger and Hernaus | BPO maturity model | |
WIL | Willaert, Van den Bergh, Willems and Deschoolmeester | Holistic BPO maturity framework | (Willaert et al. 2007) |
(1.2) Non-academic | |||
BIS | Bisnez Management, Business and IT Trends Institute, students of Erasmus University, BPM magazine, information magazine | BPM maturity model (in Dutch: ‘BPM volwassenheidsmodel’) | (Bisnez Management 2010) |
BPM | BPM Institute | State of BPM (part of a BPM survey) | |
BPT | BP transformations group and BP group (previously BPM group) | 8 Omega ORCA (Organisational readiness and capability assessment) | |
CAM1 | CAM-I, Consortium for Advanced Management-International | Process-based management loop: | (Dowdle et al. 2005) |
• discipline model (organisation’s current philosophy, business model, methods and tools) | |||
• process-based management assessment model (components) | |||
• process continuum model (levels) | |||
CAM2 | CAM-I, Consortium for Advanced Management-International | Process-based management assessment and implementation road map | (Dowdle and Stevens 2007) |
CHA | Champlin (ABPMP) | Process management maturity model | (Champlin 2008) |
DEL | Deloitte and Utrecht University | Business maturity model and scan | (Deloitte 2010) |
ESI1 | ESI, European Software Institute | EFQM/SPICE integrated model | (Ostolaza and Garcia 1999) |
FAA | Federal aviation administration | • FAA integrated capability maturity model (FAA-iCMM) | |
• FAA-iCMM appraisal method (FAM) | |||
FIS | Fisher (bearing point) | Business process maturity model | (Fisher 2004) |
GAR1 | Gardner | Process improvement road map | (Gardner 2004) |
GAR2 | Gartner | BPM maturity and adoption model | (Melenovsky and Sinur 2006) |
HAR2 | Harmon (BPTrends) | Informal BP maturity evaluation model | (Harmon 2004) |
IDS | IDS scheer, software AG | • BPM maturity check | |
• BPM road map assessment | |||
ISO | ISO/IEC, International Organisation for Standardisation and International Electrotechnical Commission | ISO/IEC 15504 | (ISO/IEC 2003, 2004a, b, c, d, 2008, ISOSPICE 2010; SQI 2007) |
O&I | O&i | BPM scan | |
OMG | Object management group | BPMM | (OMG 2008) |
ORA | Oracle and BEA systems | BPM lifecycle assessment survey | |
REM | Remoreras | Process culture maturity model | (Remoreras 2009) |
RUM | Rummler-Brache group | Process performance index | (Rummler-Brache Group 2004) |
SAP | SAP | Process maturity analysis and plan | (Scavillo 2008) |
SCH1 | Scheer | BPM check-up | (Scheer 2007) |
SMI | Smith and Fingar | Process management maturity model (PMMM) | (Smith and Fingar 2004) |
SPA | Spanyi | BP competence grid | |
(2) Supply chain | |||
(2.1) Academic | |||
ARY | Aryee, Naim and Lalwani | SC integration maturity model | (Aryee et al. 2008) |
BOH | Böhme and Childerhouse | SC integration evaluation tool and maturity model | (Böhme 2008) |
CAM3 | Campbell and Sankaran | SC integration enhancement framework (SCIEF) | (Campbell and Sankaran 2005) |
MCC2 | McCormack et al. | SC management maturity model | (Lockamy III and McCormack 2004, 2007; McCormack 2007c, 2008) |
MCL | McLaren | Web-enabled SC integration measurement model | (McClaren 2006) |
MIC | Michigan State University | Twenty-first century logistics framework | |
NET | Netland, Alfnes and Fauske | SC maturity assessment test (SCMAT) | |
RIV | Riverola | SC management—technology maturity model | (Riverola 2001) |
TOK | Tokyo Institute of Technology | Logistics scorecard (LSC) | |
(2.2) Non-academic | |||
ABE | Aberdeen group | Global SC maturity framework | (AberdeenGroup 2006) |
AND | Andersen consulting (accenture) | SC continuum | (Anderson and Lee 2000) |
CGF | CGF, consumer goods forum (former GCI, global commerce initiative) | Global scorecard for efficient consumer response capability | (CGF 2010) |
CGR | CGR management consulting | SC management maturity model | |
CHI | Chicago consulting | SC maturity model | (Chicago Consulting 2010) |
CSC | CSC, SC management review magazine and Michigan State University | • SC maturity model (until 2006) | (Poirier et al. 2010) |
• Ten SC competencies (as from 2007) | |||
EKN | eKNOWtion | SC maturity monitor (SCM2) | (eKNOWtion 2009) |
IBM | IBM | SC maturity model | (IBM 2007) |
JER | Jeroen van den Bergh Consulting and VU University Amsterdam | SC maturity scan | (van den Bergh 2010) |
LMI | LMI Research Institute | GAIA SC sustainability maturity model | (Boone et al. 2009) |
MAN | Manugistics and JDA software | SC compass | (Holmes 1997) |
PMG | PMG and PRTM | SC maturity model | (Cohen and Roussel 2005) |
SCC | SCC, supply chain council and APQC | SCORmark survey (for benchmarking, resulting in an improvement road map) | |
SCH2 | Schoenfeldt | SC mgt maturity model | (Schoenfeldt 2008) |
STE | Stevens | SC integration model | (Stevens 1989) |
(3) Collaboration | |||
(3.1) Academic | |||
FRA | Fraser, Farrukh and Gregory | Collaboration maturity grid (for new product introduction and development) | (Fraser et al. 2003) |
MAG | Magdaleno, Cappelli, Baiao, Santoro and Araujo | Collaboration maturity model (ColabMM) | (Magdaleno et al. 2008) |
RAM | Ramasubbu and Krishnan | Process maturity framework for managing distributed software product development | (Ramasubbu and Krishnan 2005) |
SIM | Simatupang and Sridharan | SC Collaboration index | (Simatupang and Sridharan 2005) |
TAP | Tapia, Daneva, van Eck and Wieringa | IT-enabled collaborative networked organisations maturity model (ICoNOs MM) | (Tapia et al. 2008) |
WOG | Wognum and Faber | Fast reactive extended enterprise—capability assessment framework (FREE-CAF) | (Wognum and Faber 2002) |
(3.2) Non-academic | |||
ESI2 | European Software Institute | Enterprise collaboration maturity model | (de Soria et al. 2009) |
VIC | Voluntary interindustry commerce standards | Collaborative planning, forecasting and replenishment (CPFR) rollout readiness self-assessment | (VICS 2004) |
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Van Looy, A. (2014). Introduction. In: Business Process Maturity. SpringerBriefs in Business Process Management. Springer, Cham. https://doi.org/10.1007/978-3-319-04202-2_1
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