Abstract
Considering the fact that, in most processes, it’s still the human factor that makes all the difference between success and failure, a booklet on BPM certainly needs to include an SME’s particular insights, and most certainly it needs the employee perspective. Els Van Keymeulen, HR Manager at Schoenen Torfs, embodies the belief that happy employees create happy customers.
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Van den Bergh, J., Thijs, S., Viaene, S. (2014). Focusing on BPM’s Human Factor: An Interview with Els Van Keymeulen of Schoenen Torfs. In: Transforming Through Processes. SpringerBriefs in Business Process Management. Springer, Cham. https://doi.org/10.1007/978-3-319-03937-4_11
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DOI: https://doi.org/10.1007/978-3-319-03937-4_11
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Publisher Name: Springer, Cham
Print ISBN: 978-3-319-03936-7
Online ISBN: 978-3-319-03937-4
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