Abstract
This chapter introduces the driving forces of competition in knowledge-based societies and economies. The imperatives of “improving faster” and “becoming different” in turbulent and fast changing settings and hence the need to develop dynamic capabilities are explained. Concepts of how organisations learn are introduced. The basic questions of managing knowledge in organisations are formulated and a self-assessment form invites the reader to evaluate their organisation. The KM tool described at the end of the chapter is the knowledge café.
In an economy where the only certainty is uncertainty, the one sure source of lasting competitive advantage is knowledge – Ikujiro Nonaka
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Notes
- 1.
A review of concepts of knowledge and knowledge management can be found at Anand and Singh (2011).
- 2.
Compare the annual WTO trade statistics, www.wto.org
- 3.
The full text with all sources can be found under: http://irc.queensu.ca/gallery/1/dps-organizational-learning-a-literature-review.pdf
- 4.
- 5.
Varma, Shailena; The Amazing story of Mumbai Dabbawalas http://toostep.com/insight/the-amazing-story-of-mumbai-dabbawalas
- 6.
Regarding inspiring office environments see http://www.youtube.com/watch?v=TaGO7XlP2EU
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North, K., Kumta, G. (2014). On the Way to a Knowledge Society. In: Knowledge Management. Springer Texts in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-319-03698-4_1
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