Digital Receipts: Fostering Mobile Payment Adoption

  • Edward Ho
  • Silviu Apostu
  • Florian Michahelles
  • Alexander Ilic
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8309)

Abstract

Mobile payment adoption remains low. This paper presents a user-study that evaluates whether providing digital receipts in-store to customers could drive mobile payment adoption. Our results reveal that although our smart phone based payment and digital receipt processes took up to 60% longer than getting paper receipts and paying with cash, users perceived the digital receipt approach as fun, useful, and even time-saving. These insights may help drive adoption of mobile payment systems.

Keywords

Mobile Payment Digital Receipt Usability Retail 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    Dahlberg, T., Mallat, N., Ondrus, J., Zmijewska, A.: Past, present and future of mobile payments research: A literature review. Electronic Commerce Research and Applications 7(2), 165–181 (2008)CrossRefGoogle Scholar
  2. 2.
    Kowatsch, T., Maass, W.: In-store consumer behavior: How mobile recommendation agents influence usage intentions, product purchases, and store preferences. Computers in Human Behavior 26(4), 697–704 (2010)CrossRefGoogle Scholar
  3. 3.
    Krüger, A., Spassova, L., Jung, R.: Innovative Retail Laboratory — Investigating Future Shopping Technologies Innovative Retail Laboratory. i- Information Technology 52(2), 114–118 (2010)Google Scholar
  4. 4.
    Bhattacharya, S., Floreen, P., Forsblom, A., et al.: Ma$$iv€ – An Intelligent Mobile Grocery Assistant. In: Proceedings of the Eighth International Conference on Intelligent Environments (2012)Google Scholar
  5. 5.
    Mankoff, J., Hsieh, G., Hung, H.C., Lee, S., Nitao, E.: Using low-cost sensing to support nutritional awareness. In: Borriello, G., Holmquist, L.E. (eds.) UbiComp 2002. LNCS, vol. 2498, pp. 371–376. Springer, Heidelberg (2002)CrossRefGoogle Scholar
  6. 6.
    Chen, L.: A model of consumer acceptance of mobile payment. International Journal of Mobile Communications 6(1), 32–52 (2008)CrossRefGoogle Scholar
  7. 7.
    Davis, F.D.: Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly 13(3), 319–340 (1989)CrossRefGoogle Scholar
  8. 8.
    Venkatesh, V.: Determinants of perceived ease of use: Integrating control, intrinsic motivation, and emotion into the technology acceptance model. Information Systems Research 11(4), 342–365 (2000)CrossRefGoogle Scholar
  9. 9.
    Katz, K.L., Larson, B.M., Larson, R.C.: Prescription for the waiting-in-line blues: Entertain, enlighten, and engage. Sloan Management Review, 44–53 (1991)Google Scholar
  10. 10.
    Allan, L.G.: The Perception of Time. Perception and Psychophysics 26(5), 340–354 (1979)CrossRefGoogle Scholar
  11. 11.
    Hornik, J.: Subjective vs. Objective Time Measures: A Note on the Perception of Time in Consumer Behavior. Journal of Consumer Research 11(1), 615–618 (1984)CrossRefGoogle Scholar
  12. 12.
    Raffelsieper, M., Ilic, A., Keller, T., Fleisch, E.: Efficient Encoding and Transmission of Digital Receipts for mobile Commerce. In: 12th International Conference on Mobile Business (ICMB), Berlin, GermanyGoogle Scholar

Copyright information

© Springer International Publishing Switzerland 2013

Authors and Affiliations

  • Edward Ho
    • 1
  • Silviu Apostu
    • 1
  • Florian Michahelles
    • 1
  • Alexander Ilic
    • 2
  1. 1.ETH ZürichZürichSwitzerland
  2. 2.University of St. GallenSt. GallenSwitzerland

Personalised recommendations