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An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry

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Abstract

Early in Chapter 1, we introduced and discussed various terms and concepts regarding customer relationship management, its components and the differences between CRM systems and strategies. We also explained the significance of complaints and their importance in any organization.

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  1. Curtin Business School, School of Information Systems, EU 4 Technology Park, Curtin University, Kent Street, Perth, WA, 6102, Australia

    Alireza Faed

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Faed, A. (2013). Literature Review. In: An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry. Springer Theses. Springer, Heidelberg. https://doi.org/10.1007/978-3-319-00324-5_2

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