Abstract
IT in tourism helps to reduce information gaps among suppliers by providing information on market products, and among consumers by reducing the complexity of decision making. Mobile tourist information applications for in-trip information services are developed in different ways. Speech technology offers a similar in-trip information system in the form of a telephony speech dialog systems (SDS), which provides diverse information via a telephone voice interface in a dialog of question and answer. The idea of a destination speech dialog system so far solely exists in theory. The system can be reached by tourists via a (mobile) telephone in the destination where they receive information on sights, accommodation, opening hours, entrance fees, the weather, etc. The exploratory qualitative study adopts a supplier-centred approach, interviewing ten tourism suppliers and IT experts. Besides the study results on SDS, the paper gives insights into the structure and information content, image effects, marketing ideas, and directions for future research.
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Zehrer, A., Hobbhahn, T. (2007). A Speech Dialog System (SDS) as an Additional Communication Channel in Tourism — a Vision for the Destination of Innsbruck. In: Sigala, M., Mich, L., Murphy, J. (eds) Information and Communication Technologies in Tourism 2007. Springer, Vienna. https://doi.org/10.1007/978-3-211-69566-1_2
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DOI: https://doi.org/10.1007/978-3-211-69566-1_2
Publisher Name: Springer, Vienna
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