Applications of Service Monitoring Agents

Abstract

Chapter 2 showed that the successful market introduction of new IP services will be coupled with the introduction of a customer-based service monitoring infrastructure. This chapter will give examples of new IP services and of CSM agents capable of monitoring them. Neither the list of services nor the collection of agents discussed here are complete, but CSM is generic and can thus easily be extended. For each new service a new monitoring agent can be implemented (or an old one may be adapted). This can be performed by customers, providers, or a third-party vendor. This chapter focuses on the IP services discussed in the introduction of this book: a virtual private network service and differentiated services for the Internet.