Skip to main content
SpringerLink
Log in

Knowledge Sharing During Natural Disasters: Key Characteristics of Social Media Enablement

  • Conference paper
  • First Online:
Knowledge Management in Organisations (KMO 2023)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1825))

Included in the following conference series:

  • 607 Accesses

Abstract

Modern social media platforms have transformed how individuals engage, exchange information, collaborate and communicate as it promotes communication and knowledge sharing. There is a growing awareness of the need to lower the risk of disasters and build resilient communities that can recover from disasters by sharing information over social media. This paper investigated the role that social media plays in knowledge sharing during a natural disaster and categorised the key characteristics of social media enablement of knowledge sharing during natural disasters. The categorisation process identified 7 key themes namely, accessibility, communication, data collection, decision-making, digital philanthropy, improved knowledge base, knowledge sharing channel, learning and situational awareness. These themes were then allocated across all stage of disaster management and the type of knowledge exchange identified. Identification of various ways of using social media is important, as it helps in providing high level guidance on disaster management to federal, state, territory and local governments and it is first step towards longer term goals of delivering sustained behaviour and enduring partnership within the communities.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 79.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 99.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Wang, B., Zhuang, J.: Crisis information distribution on Twitter: a content analysis of tweets during Hurricane Sandy. Nat. Hazards 89(1), 161–181 (2017). https://doi.org/10.1007/s11069-017-2960-x

    Article  Google Scholar 

  2. Gogulamudi, A., Prabhu, S.: Consumer decisions under the influence of social media & behavioral targeting. In: 2022 International Conference on Decision Aid Sciences and Applications (DASA). IEEE (2022)

    Google Scholar 

  3. Sharma, B., Lee, S.S., Johnson, B.K.: The dark at the end of the tunnel: doomscrolling on social media newsfeeds. Technol. Mind Behav. 3(1) (2022)

    Google Scholar 

  4. Hariharan, A., Park, J.Y.: A flagged or spam? Social media driven public interactions for natural disaster response and recovery. In: Proceedings of the 8th ACM International Conference on Systems for Energy-Efficient Buildings, Cities, and Transportation (2021)

    Google Scholar 

  5. Nyame, H.B.: The role of radio in combatting misinformation about Covid-19: an assessment of potters FM in The Bono Region. Ghana Institute of Journalism (2021)

    Google Scholar 

  6. Phengsuwan, J., et al.: Use of social media data in disaster management: a survey. Future Internet 13(2), 46 (2021)

    Article  Google Scholar 

  7. Rajdev, M., Lee, K.: Fake and spam messages: detecting misinformation during natural disasters on social media. In: 2015 IEEE/WIC/ACM International Conference on Web Intelligence and Intelligent Agent Technology (WI-IAT). IEEE (2015)

    Google Scholar 

  8. Puraivan, E., et al.: Fake news detection on Twitter using a data mining framework based on explainable machine learning techniques (2021)

    Google Scholar 

  9. Bhavaraju, S.K.T., Beyney, C., Nicholson, C.: Quantitative analysis of social media sensitivity to natural disasters. Int. J. Disast. Risk Reduct. 39, 101251 (2019)

    Article  Google Scholar 

  10. Kusumastuti, R.D., et al.: Indicators of community preparedness for fast-onset disasters: a systematic literature review and case study. Nat. Hazards 110(1), 787–821 (2021)

    Article  Google Scholar 

  11. Nonaka, I., Toyama, R., Konno, N.: SECI, Ba and leadership: a unified model of dynamic knowledge creation. Long Range Plan. 33, 5–34 (2000)

    Article  Google Scholar 

  12. Nonaka, I., Takeuchi, H.: The Knowledge Creating, vol. 304. New York (1995)

    Google Scholar 

  13. Abedin, B., Babar, A., Abbasi, A.: Characterization of the use of social media in natural disasters: a systematic review. In: 2014 IEEE Fourth International Conference on Big Data and Cloud Computing. IEEE (2014)

    Google Scholar 

  14. Chair, S., Charrad, M., Saoud, N.B.B.: Towards a social media-based framework for disaster communication. Procedia Comput. Sci. 164, 271–278 (2019)

    Article  Google Scholar 

  15. Muniz-Rodriguez, K., et al.: Social media use in emergency response to natural disasters: a systematic review with a public health perspective. Disaster Med. Public Health Prep. 14(1), 139–149 (2020)

    Article  Google Scholar 

  16. Matar, S., et al.: Social media platforms and its applications in natural disaster and crisis events–the case of Bosnia & Herzegovina. J. Inf. Knowl. Manag. 6(5), 50–56 (2016)

    Google Scholar 

  17. Eriksson, M.: Lessons for crisis communication on social media: a systematic review of what research tells the practice. Int. J. Strateg. Commun. 12(5), 526–551 (2018)

    Article  Google Scholar 

  18. Sobel, R.S., Leeson, P.T.: The use of knowledge in natural disaster relief management. In: The Political Economy of Hurricane Katrina and Community Rebound. Edward Elgar Publishing (2010)

    Google Scholar 

  19. Dong, R., et al.: Information diffusion on social media during natural disasters. IEEE Trans. Computat. Soc. Syst. 5(1), 265–276 (2018)

    Article  Google Scholar 

  20. Feng, Y., Huang, X., Sester, M.: Extraction and analysis of natural disaster-related VGI from social media: review, opportunities and challenges. Int. J. Geogr. Inf. Sci. 36(7), 1275–1316 (2022)

    Article  Google Scholar 

  21. Sardjono, W., Perdana, W.G.: Improve understanding and dissemination of disaster management and climate change by using knowledge management systems. In: IOP Conference Series: Earth and Environmental Science. IOP Publishing (2020)

    Google Scholar 

  22. Kusumastuti, R.D., et al.: Knowledge management and natural disaster preparedness: a systematic literature review and a case study of East Lombok, Indonesia. Int. J. Disaster Risk Reduct. 58, 102223 (2021)

    Article  Google Scholar 

  23. Seneviratne, K., Baldry, D., Pathirage, C.: Disaster knowledge factors in managing disasters successfully. Int. J. Strateg. Prop. Manag. 14(4), 376–390 (2010)

    Article  Google Scholar 

  24. Ksiazkiewicz, A.: Implicit political knowledge. PS Polit. Sci. Polit. 46(3), 553–555 (2013)

    Article  Google Scholar 

  25. Rumanti, A.A., Samadhi, T.A., Wiratmadja, I.I.: Impact of tacit and explicit knowledge on knowledge sharing at indonesian small and medium enterprise. In: 2016 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). IEEE (2016)

    Google Scholar 

  26. Berniak-Woźny, J., Szelągowski, M.: Towards the assessment of business process knowledge intensity–a systematic literature review. Bus. Process. Manag. J. 28(1), 40–61 (2022)

    Article  Google Scholar 

  27. Leedy, P.D., Ormrod, J.E.: Practical Research, vol. 108. Pearson, Upper Saddle River (2016)

    Google Scholar 

  28. Bhattacharya, K.: Fundamentals of Qualitative Research: A Practical Guide. Taylor & Francis (2017)

    Google Scholar 

  29. Pathirage, C., et al.: Managing disaster knowledge: identification of knowledge factors and challenges. Int. J. Disaster Resilience Built Environ. 3(3), 237–252 (2012)

    Article  Google Scholar 

  30. Yates, D., Paquette, S.: Emergency knowledge management and social media technologies: a case study of the 2010 Haitian earthquake. Int. J. Inf. Manage. 31(1), 6–13 (2011)

    Article  Google Scholar 

  31. Osatuyi, B.: Information sharing on social media sites. Comput. Hum. Behav. 29(6), 2622–2631 (2013)

    Article  Google Scholar 

  32. Reuter, C., et al.: Social media in emergencies: a representative study on citizens’ perception in Germany. Proc. ACM Hum.-Comput. Interact. 1(CSCW), 1–19 (2017)

    Google Scholar 

  33. Ishak, S., et al.: Examining the fit of social media as a tool to share disaster-related knowledge: from the perspective of task-technology fit theory, pp. 867–872 (2014)

    Google Scholar 

  34. Brambilla, M., et al.: Spatial analysis of social media response to live events: the case of the milano fashion week. In: Proceedings of the 26th International Conference on World Wide Web Companion (2017)

    Google Scholar 

  35. Lateef Saeed, N.A., Zakaria, N.H., Ahmad, M.N.: The use of social media in knowledge integration for improving disaster emergency management task performance: review of flood disasters. Indian J. Sci. Technol. 9(34), 1–12 (2016)

    Google Scholar 

  36. Jayasekara, P.K.: Role of Facebook as a disaster communication media. Int. J. Emerg. Serv. 8(2), 191–204 (2019)

    Article  Google Scholar 

  37. Mohanty, S.D., et al.: A multi-modal approach towards mining social media data during natural disasters-a case study of Hurricane Irma. Int. J. Disaster Risk Reduct. 54, 102032 (2021)

    Article  Google Scholar 

  38. Kompatsiaris, I.: Multimodal social media mining. In: Proceedings of the 1st International on Multimodal Sentiment Analysis in Real-life Media Challenge and Workshop (2020)

    Google Scholar 

  39. Popoola, A., et al.: Information verification during natural disasters. In: Proceedings of the 22nd International Conference on World Wide Web (2013)

    Google Scholar 

  40. Imran, M., et al.: Processing social media messages in mass emergency: survey summary. In: Companion Proceedings of the the Web Conference 2018 (2018)

    Google Scholar 

  41. Lee, K.S.: Explicit disaster response features in social media: safety check and community help usage on Facebook during Typhoon Mangkhut. In: Proceedings of the 21st International Conference on Human-Computer Interaction with Mobile Devices and Services (2019)

    Google Scholar 

  42. Rodzi, M., et al.: Flood sensor development with ontology-based knowledge integration using design science research methodology (2017)

    Google Scholar 

  43. Oktari, R.S., Munadi, K., Ridha, M.: Effectiveness of dissemination and communication element of tsunami early warning system in Aceh. Procedia Econ. Financ. 18, 136–142 (2014)

    Article  Google Scholar 

  44. Chen, T.Y.: Multi-temporal deep learning-based social media analysis for disaster relief. In: Proceedings of the 20th Annual International Conference on Mobile Systems, Applications and Services (2022)

    Google Scholar 

  45. Nagar, S., Seth, A., Joshi, A.: Characterization of social media response to natural disasters. In: Proceedings of the 21st International Conference on World Wide Web (2012)

    Google Scholar 

  46. Nazer, T.H., et al. Finding requests in social media for disaster relief. In: 2016 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining (ASONAM). IEEE (2016)

    Google Scholar 

  47. Al-Saggaf, Y., Simmons, P.: Social media in Saudi Arabia: exploring its use during two natural disasters. Technol. Forecast. Soc. Chang. 95, 3–15 (2015)

    Article  Google Scholar 

  48. Nur, W., et al.: Knowledge sharing and lesson learned from flood disaster: a case in Kelantan. J. Inf. Syst. Res. Innov. 9(2), 1–10 (2015)

    Google Scholar 

  49. Dwivedi, Y.K., et al.: Examining the effects of enterprise social media on operational and social performance during environmental disruption. Technol. Forecast. Soc. Chang. 175, 121364 (2022)

    Article  Google Scholar 

  50. Kankanamge, N., et al.: Determining disaster severity through social media analysis: testing the methodology with South East Queensland Flood tweets. Int. J. Disaster Risk Reduct. 42, 101360 (2020)

    Article  Google Scholar 

  51. Stieglitz, S., et al.: The Adoption of social media analytics for crisis management–challenges and opportunities (2018)

    Google Scholar 

  52. Yigitcanlar, T., et al.: Can building “artificially intelligent cities” safeguard humanity from natural disasters, pandemics, and other catastrophes? An urban scholar’s perspective. Sensors 20(10), 2988 (2020)

    Article  Google Scholar 

  53. Haq, A.M.: Knowledge sharing in social media as moderating variable between social capital online and response to humanitarian crises (2021)

    Google Scholar 

  54. Nguyen, D.T., et al.: Damage assessment from social media imagery data during disasters. In: Proceedings of the 2017 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining (2017)

    Google Scholar 

  55. Haq, E.-U., et al.: Weaponising social media for information divide and warfare. In: Proceedings of the 33rd ACM Conference on Hypertext and Social Media (2022)

    Google Scholar 

  56. King, L.J.: Social media use during natural disasters: an analysis of social media usage during Hurricanes Harvey and Irma (2018)

    Google Scholar 

  57. Ahmed, Y.A., et al.: Social media for knowledge-sharing: a systematic literature review. Telemat. Inform. 37, 72–112 (2019)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Department of Informatics, University of Pretoria, Pretoria, South Africa

    Naomi Naidoo & Hanlie Smuts

Authors
  1. Naomi Naidoo
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Hanlie Smuts
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Hanlie Smuts .

Editor information

Editors and Affiliations

  1. Staffordshire University, Stoke-on-Trent, UK

    Lorna Uden

  2. National University of Kaohsiung, Kaohsiung, Taiwan

    I-Hsien Ting

Rights and permissions

Reprints and permissions

Copyright information

© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Naidoo, N., Smuts, H. (2023). Knowledge Sharing During Natural Disasters: Key Characteristics of Social Media Enablement. In: Uden, L., Ting, IH. (eds) Knowledge Management in Organisations. KMO 2023. Communications in Computer and Information Science, vol 1825. Springer, Cham. https://doi.org/10.1007/978-3-031-34045-1_4

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-34045-1_4

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-34044-4

  • Online ISBN: 978-3-031-34045-1

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation