UX Design Workshop for Building Relationships Between Humans and Intelligent Objects Using ‘T + e =  B’ Toolkit

Abstract

‘T + e = B’ (Trigger plus emotion equals behavior toolkit) was developed for designers to create and evaluate design concepts using nine triggers as inspirational tools. We claim with T + e = B that emotion is the key to finding a missing link between a single decision-making process and the lasting behavior for trigger design. To prove it, we will present participants with the Frame of AB, OT, and DB, Trigger Cards, and Hint Cards to help them derive a behavioral strategy for their target audience. This workshop aims to think about the symbiotic relationship between intelligent objects and humans from a UX design perspective, and to consider the direction of HCI design. Therefore, in this workshop, contemplate and discuss the direction of artificial intelligence (AI) chatbots or robots that can emotionally communicate with humans based on human emotions with participants from various cultural and social backgrounds. At the workshop, participants will (1) use metaphors to select desired relationships between humans and intelligent objects to define existing behavioral patterns and obstacles, (2) ideate triggers using Hint and Trigger Cards. To this end, especially explore various ways of acquiring trust and intimate relationships between intelligent objects and humans, or creating positive user experiences.