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Research on Autonomous Vehicle Delivery System Based on Service Design Theory

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HCI International 2021 - Late Breaking Papers: HCI Applications in Health, Transport, and Industry (HCII 2021)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 13097))

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Abstract

With the development of e-commerce models in the domestic market, the demand for package delivery service has increased. It’s imminent to design an package delivery system to solve the problems of large demand, numerous classifications, and low user satisfaction in package delivery service. Due to the low user cost, remote controllability and other features, autopilot technology is suitable for package delivery system and has become a hot spot for theoretical research and commercial applications. This paper presents a new model of autonomous vehicle delivery service as a solution to the optimization program, which will be suitable for small area of the cities. The user relationship in the system has been resigned, the service process has been updated, and the service blueprint has been analyzed, then the service model based on time requirements of the users has been proposed. The ant colony algorithm was used for route planning of the autonomous vehicle as to the technical support, and a simulation was performed. The prototype interfaces of main functional modules in the delivery model were produced. A survey has been done to analyze the usability of the delivery model based on a questionnaire. Furthermore, the paper presents the benefits and the limitations of this kind of system.

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Author information

Authors and Affiliations

  1. Southeast University, Nanjing, China

    Chao Fang & Lei Liu

Authors
  1. Chao Fang
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  2. Lei Liu
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Corresponding author

Correspondence to Lei Liu .

Editor information

Editors and Affiliations

  1. University of Creteand Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Constantine Stephanidis

  2. Purdue University, West Lafayette, USA

    Vincent G. Duffy

  3. Ilmenau University of Technology, Ilmenau, Germany

    Heidi Krömker

  4. Missouri University of Science and Technology, Rolla, MO, USA

    Fiona Fui-Hoon Nah

  5. Missouri University of Science and Technology, Rolla, MO, USA

    Keng Siau

  6. University of Central Florida, Orlando, FL, USA

    Gavriel Salvendy

  7. University of West Florida, Pensacola, FL, USA

    June Wei

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Fang, C., Liu, L. (2021). Research on Autonomous Vehicle Delivery System Based on Service Design Theory. In: Stephanidis, C., et al. HCI International 2021 - Late Breaking Papers: HCI Applications in Health, Transport, and Industry. HCII 2021. Lecture Notes in Computer Science(), vol 13097. Springer, Cham. https://doi.org/10.1007/978-3-030-90966-6_18

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  • DOI: https://doi.org/10.1007/978-3-030-90966-6_18

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-90965-9

  • Online ISBN: 978-3-030-90966-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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