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Emotional Intelligence Development in Tourism Education and Training Through Digital Technologies

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Innovations in Learning and Technology for the Workplace and Higher Education (TLIC 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 349))

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Abstract

Emotional Intelligence has become a significant topic of interest in management and organizational psychology and behavior, providing a framework of skills and abilities that allow individuals to succeed in life and the working environment. Additionally, digital technologies have grown exponentially during the past decades, disrupting traditional approaches and changing perceptions about teaching and learning, also providing new methodologies for developing a new type of high-level skills. Furthermore, the increase of tourism economic importance for many countries and recognizing the human capital value through education and training contribute to competitiveness and productivity. This paper focuses on the critical points for developing emotional intelligence in some crucial areas of tourism education and training through digital technologies. A rapid literature review was conducted in combination with the SWOC analysis tool focusing on Emotional Intelligence development and the use of digital technologies in Tourism Education and Training. It proposes a new perception of curricula, teaching methods, infrastructure, and the educator’s role for redesigning tourism education and training according to the Knowledge Society and the challenges of the 21st century.

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Author information

Authors and Affiliations

  1. Faculty of Administrative Economic and Social Sciences, Department of Tourism Management, University of West Attica, Athens, Greece

    Sofia Kallou & Aikaterini Kikilia

  2. Faculty of Education, Department of Preschool Education, University of Crete, Crete, Greece

    Michail Kalogiannakis

Authors
  1. Sofia Kallou
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  2. Aikaterini Kikilia
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  3. Michail Kalogiannakis
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Corresponding author

Correspondence to Sofia Kallou .

Editor information

Editors and Affiliations

  1. Kaleidoscope Learning, International E-Learning Association, New York, NY, USA

    David Guralnick

  2. Carinthia University of Applied Sciences, St. Magdalen, Austria

    Michael E. Auer

  3. Università degli Studi di Modena e Reggio Emilia, Rome, Italy

    Antonella Poce

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Kallou, S., Kikilia, A., Kalogiannakis, M. (2022). Emotional Intelligence Development in Tourism Education and Training Through Digital Technologies. In: Guralnick, D., Auer, M.E., Poce, A. (eds) Innovations in Learning and Technology for the Workplace and Higher Education. TLIC 2021. Lecture Notes in Networks and Systems, vol 349. Springer, Cham. https://doi.org/10.1007/978-3-030-90677-1_15

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