Abstract
Empathizing with the software’s future users allows knowledge of their willingness and needs, enabling interfaces more attractive. Similarly, empathizing with autistic users is, above all, understanding their limitations and try to see things and people from their perspective. Despite the importance of the empathizing process, traditional requirements survey methods do not allow this for the autistic audience, mainly for those considered low-functioning. A low-functioning autistic users have a more significant impairment of their skills. Thereby, there is a need for methods that consider their difficulties and support the software requirements elicitation process for autistic users. Therefore, this paper proposes the ACF (Autistic’s Characterization Form), composed of sections representing the four areas of impairment of an autistic person. With the ACF, we provide a set of characteristics representing enough information to support generating empathy between a designer and an autistic person during the requirements gathering phase. We also present a graph called AOG (Autistic’s Overview Graph), which shows the disability rate of the autistic person in each area of limitation of the disorder. Through this work, we intend to support interface designers willing to build empathy during the user interfaces’ requirements elicitation and creation processes.
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Acknowledgments
This research was partially funded by the brazilian Coordination for the Improvement of Higher Education Personnel (CAPES). The authors’ thank the Universidade do Estado do Amazonas for their support. The results were published through the research and development activities of the project ACADEMIA STEM, sponsored by Samsung Electronics of Amazonia Ltda., with the support of SUFRAMA under the terms of Federal Law No. 8.387/1991.
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Hiléia da Silva Melo, Á., Oran, A.C., Silva dos Santos, J., Rivero, L., da Silva Barreto, R. (2021). ACF: An Autistic Personas’ Characteristics Source to Develop Empathy in Software Development Teams. In: Stephanidis, C., et al. HCI International 2021 - Late Breaking Papers: Cognition, Inclusion, Learning, and Culture. HCII 2021. Lecture Notes in Computer Science(), vol 13096. Springer, Cham. https://doi.org/10.1007/978-3-030-90328-2_14
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