Abstract
Purpose: Through service design concepts, explore the system operation and service experience of medical prevention and control products and services in large-scale public infectious diseases, and analyze service design touch points based on the principles of ease of use, satisfaction, and effectiveness, so as to achieve product service design and strategy Optimization and collaboration. Method: Taking service design as the concept, adopting “distributed service design” as the method from users to service products to user feedback, deconstructing product design in a way of analysis and comparison, realizing the re-empowerment of the product, and breaking through the recognition of the product itself Know the barriers and improve the service value of products. Result: Constructing a modern medical product service model based on service design and service strategy, combining intelligent design and interactive design experience model, analyzing the user experience and usage needs of medical products in large-scale public infectious diseases from both internal and external service ends. To achieve the optimization of products and services. Conclusion: Describe the service ecology and service blueprint of medical products based on large-scale public infectious diseases, combine service touch points, optimize the service experience from “user” to “design” itself, and improve the overall service design.
Phase research results of provincial key platforms and major scientific research projects in Guangdong universities “Welfare, People’s Livelihood and Design Services-Guangdong Rural Future Lifestyle System Research” Project Number: 2019KZDZX2029.
In 2021, the research project of party building in colleges and universities in Guangdong Province “Research on the Social Service Mechanism of Colleges and Universities in the Context of Promoting the Party’s Innovative Theory in the New Era” Phased Research Results Project Number: 2020MB075.
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Li, J., Zong, M., Chaisirithanya, K. (2021). Study on the Step-By-Step Service Design and Service Strategy of CoVID-19 Prevention and Control Medical Products. In: Stephanidis, C., Antona, M., Ntoa, S. (eds) HCI International 2021 - Late Breaking Posters. HCII 2021. Communications in Computer and Information Science, vol 1499. Springer, Cham. https://doi.org/10.1007/978-3-030-90179-0_22
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DOI: https://doi.org/10.1007/978-3-030-90179-0_22
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