Abstract
Case management is an approach for handling business processes that are knowledge-intensive. The knowledge work performed on case management schemas is driven by operational goals. Typically, organizational goals and their interdependencies are specified in goal models. A goal model defines how higher-level goals are achieved by lower-level goals. While goals have been related to classical activity-centric process models, the relation between declarative data-centric case management schemas and goal models has not yet been explored. This paper presents a structural approach to check consistency of a goal model and a declarative case management schema. The approach is supported by a tool and evaluated in a case study.
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Eshuis, R., Ghose, A. (2021). Consistency Checking of Goal Models and Case Management Schemas. In: Polyvyanyy, A., Wynn, M.T., Van Looy, A., Reichert, M. (eds) Business Process Management Forum. BPM 2021. Lecture Notes in Business Information Processing, vol 427. Springer, Cham. https://doi.org/10.1007/978-3-030-85440-9_4
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