Abstract
Extending the concept of Technology Acceptance Model (TAM). This study develops a parsimonious alternative dispute resolution intervention model. Experts’ opinions suggested normative pressures (NP) and trust (TR) are influencing forces in shaping attitude. Intervention is most effective in two situations (i) when a dispute surfaces; and (ii) during claim negotiation but before the dispute crystalises. In addition, effective interventions for ADR use could include ADR campaigns and highlighting ADR values. Favourable normative pressures (NP) and trusts (TR) would therefore then lead to a favourable attitude (ATT) and increase the overall intention (INT) to use ADR through the interactions of perceived ease of use (PE) and relative advantage (PA) with attitude (ATT).
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Acknowledgements
The empirical work of this chapter has been reported in “Understanding Intention to Use Alternative Dispute Resolution in Construction Projects: Framework Based on Technology Acceptance Model.” of the Journal of Legal Affairs and Dispute Resolution in Engineering and Construction. 10(1):04517021. The texts have been substantially re-written.
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Lee, C.K., Yiu, T.W., Cheung, S.O. (2022). Intervening Decision-Making in Using Alternative Dispute Resolutions: A Parsimonious Intervention Model. In: Cheung, S.O. (eds) Construction Dispute Research Expanded. Springer Tracts in Civil Engineering . Springer, Cham. https://doi.org/10.1007/978-3-030-80256-1_15
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