Skip to main content
SpringerLink
Log in

Developing a Framework of Critical Factors Affecting the Adoption of Cloud Computing in Government Systems (ACCE-GOV)

  • Conference paper
  • First Online:
Intelligent Computing

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 283))

Abstract

Many governments are investigating strategies for the adoption of cloud computing to improve service quality in e-government systems. The decision to adopt cloud computing for government systems without identifying and examining critical factors is a problem facing most e-government organizations in developing countries. This study has developed and examined a technology–organization–environment model with the addition of social context. The model (ACCE-GOV) investigates the influential factors that impact the adoption of cloud computing for Saudi e-government systems within Saudi government organisations. The study identifies 12 hypotheses that have been evaluated using structural equation modelling through regression analysis. Data was gathered, from 838 higher level managers and IT employees from Saudi government organisations. The analysed data provides rich insights into how attitude, trust, top management support, security, technology readiness and competitive pressure have a significant direct effect on the adoption of cloud computing. The findings imply that positive attitudes and trust in adopting cloud computing should be supported and encouraged by IT administrations through designing appropriate IT infrastructure environments to help the top management in government organisations adopt such cloud services. Further, this study suggests some recommendations for government organisations considering the adoption of cloud computing for e-government systems.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 219.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Qian, L., Luo, Z., Du, Y., Guo, L.: Cloud computing: an overview. Lecture Notes Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Notes Bioinformatics, LNCS, vol. 5931, pp. 626–631 (2009)

    Google Scholar 

  2. Almutairi, N., Thuwaini, F.S.: Cloud computing uses for e-government in the middle east region opportunities and challenges. Int. J. Bus. Manag. 10(4), 60–69 (2015)

    Article  Google Scholar 

  3. Pokharel, M., Park, J.S.: Cloud computing: future solution for e-governance. Technology, pp. 409–410 (2009)

    Google Scholar 

  4. Stergiou, C., Psannis, K.E., Kim, B.G., Gupta, B.: Secure integration of IoT and cloud computing. Future Gener. Comput. Syst. 78, 964–975 (2018)

    Article  Google Scholar 

  5. Ahmad, O.M., Khan, Z.R.: The cloud computing: a systematic review. Int. J. Innov. Res. Comput. Commun. Eng. (An ISO Certif. Organ.) 3(5), 4066–4075 (2015)

    Google Scholar 

  6. Durao, F., Carvalho, J.F.S., Fonseka, A., Garcia, V.C.: A systematic review on cloud computing. J. Supercomput. 68(3), 1321–1346 (2014). https://doi.org/10.1007/s11227-014-1089-x

    Article  Google Scholar 

  7. Kaur, R., Kaur, A.: A review paper on evolution of cloud computing, its approaches and comparison with grid computing. Int. J. Comput. Sci. Inf. Technol. 5(5), 6060–6063 (2014)

    Google Scholar 

  8. Wang, L., Von Laszewski, G., Younge, A., He, X., Kunze, M., Tao, J., et al.: Cloud computing: a perspective study. New Gener. Comput. 28(2), 137–146 (2010)

    Article  Google Scholar 

  9. Rao, C.C., Leelarani, M., Kumar, Y.R.: Title Page i - Volume 2. In: 2013 IEEE 5th International Conference on Cloud Computing Technology and Science 2(12), i–i (2013)

    Google Scholar 

  10. Almarabeh, T., Majdalawi, Y.K., Mohammad, H.: Cloud computing of e-government. Commun. Netw. 08(01), 1–8 (2016)

    Article  Google Scholar 

  11. Hansen, J.M., Saridakis, G., Benson, V.: Risk, trust, and the interaction of perceived ease of use and behavioral control in predicting consumers’ use of social media for transactions. Comput. Hum. Behav. 80, 197–206 (2018)

    Article  Google Scholar 

  12. Alkhater, N., Wills, G., Walters, R.: Factors influencing an organisation’s intention to adopt cloud computing in Saudi Arabia. In: 2014 IEEE 6th International Conference on Cloud Computing Technology and Science, pp. 1040–1044 (2014)

    Google Scholar 

  13. Azab, N., Kamel, S., Dafoulas, G.: A suggested framework for assessing electronic government readiness in Egypt. Electron. J. e-Government 7(1), 11–28 (2009)

    Google Scholar 

  14. Mohammed, F., Alzahrani, A.I., Alfarraj, O., Ibrahim, O.: Cloud computing fitness for e-government implementation: importance-performance analysis. IEEE Access 6, 1236–1248 (2017)

    Article  Google Scholar 

  15. Ali, K.E., Mazen, S.A., Hassanein, E.E.: A proposed hybrid model for adopting cloud computing in e-government. Future Comput. Inform. J. 3, 286–295 (2018)

    Article  Google Scholar 

  16. Mohammed, F., Ibrahim, O., Ithnin, N.: Factors influencing cloud computing adoption for e-government implementation in developing countries: instrument development. J. Syst. Inf. Technol. 18, 297–327 (2016)

    Article  Google Scholar 

  17. Aizstrauta, D., Ginters, E., Eroles, M.A.P.: Applying theory of diffusion of innovations to evaluate technology acceptance and sustainability. Procedia Comput. Sci. 43(C), 69–77 (2014)

    Google Scholar 

  18. Tornatzky, M., Fleischer, L.: The processes of technological innovation, Lexington, Mass (1990)

    Google Scholar 

  19. Borgman, H.P., Bahli, B., Heier, H., Schewski, F.: Cloudrise: exploring cloud computing adoption and governance with the TOE framework. In: Proceedings of the Annual Hawaii International Conference on System Sciences, pp. 4425–4435 (2013)

    Google Scholar 

  20. Rogers, E.: Attributes of Innovations and their Rate of Adoption. Library of Congress, 12 p. (1995)

    Google Scholar 

  21. Dash, S., Pani, S.K.: E-governance paradigm using cloud infrastructure: benefits and challenges. Procedia Comput. Sci. 85, 843–855 (2018)

    Article  Google Scholar 

  22. Wahsh, M.A., Dhillon, J.S.: An investigation of factors affecting the adoption of cloud computing for E-government implementation. In: 2015 IEEE Student Conference on Research and Development SCOReD, pp. 323–328 (2014)

    Google Scholar 

  23. Lian, J.W., Yen, D.C., Wang, Y.T.: An exploratory study to understand the critical factors affecting the decision to adopt cloud computing in Taiwan hospital. Int. J. Inf. Manag. 34(1), 28–36 (2014)

    Article  Google Scholar 

  24. Parasuraman, A., Zeithaml, V.A., Berry, L.L.: Reassessment of expectations as a comparison standard in measuring service quality: implications for further research. J. Mark. 58(1), 111 (1994)

    Article  Google Scholar 

  25. Santa, R., MacDonald, J.B., Ferrer, M.: The role of trust in e-Government effectiveness, operational effectiveness and user satisfaction: lessons from Saudi Arabia in e-G2B. Gov. Inf. Q. 36, 39–50 (2018)

    Article  Google Scholar 

  26. Senyo, P.K., Effah, J., Addae, E.: Preliminary insight into cloud computing adoption in a developing country. J. Enterp. Inf. Manag. 29(4), 505–524 (2016)

    Article  Google Scholar 

  27. Mohammed, F., Ibrahim, O., Nilashi, M., Alzurqa, E.: Cloud computing adoption model for e-government implementation. Inf. Dev. 33(3), 303–323 (2017)

    Article  Google Scholar 

  28. Martins, R., Oliveira, T., Thomas, M.A.: An empirical analysis to assess the determinants of SaaS diffusion in firms. Comput. Hum. Behav. 62, 19–33 (2016)

    Article  Google Scholar 

  29. Wang, H.J., Lo, J.: Adoption of open government data among government agencies. Gov. Inf. Q. 33(1), 80–88 (2016)

    Article  Google Scholar 

  30. Lal, P., Bharadwaj, S.S.: Understanding the impact of cloud-based services adoption on organizational flexibility: an exploratory study. J. Enterp. Inf. Manag. 29(4), 566–588 (2016)

    Article  Google Scholar 

  31. Sun, J.: Tool choice in innovation diffusion: a human activity readiness theory. Comput. Hum. Behav. 59, 283–294 (2016)

    Article  Google Scholar 

  32. Tsou, H.T., Hsu, S.H.Y.: Performance effects of technology-organization-environment openness, service co-production, and digital-resource readiness: the case of the IT industry. Int. J. Inf. Manag. 35(1), 1–14 (2015)

    Article  Google Scholar 

  33. Liang, Y., Qi, G., Wei, K., Chen, J.: Exploring the determinant and influence mechanism of e-Government cloud adoption in government agencies in China. Gov. Inf. Q. 34(3), 481–495 (2017)

    Article  Google Scholar 

  34. Azam, M.S.: E-services adoption: processes by firms in developing nations. Adv. Bus. Mark. Purch. 23, 7–290 (2015)

    Article  Google Scholar 

  35. Awa, H.O., Ojiabo, O.U.: A model of adoption determinants of ERP within T-O-E framework. Inf. Technol. People 29(4), 901–930 (2015)

    Article  Google Scholar 

  36. Chen, C., Xu, X., Arpan, L.: Between the technology acceptance model and sustainable energy technology acceptance model: investigating smart meter acceptance in the United States. Energy Res. Soc. Sci. 25, 93–104 (2017)

    Article  Google Scholar 

  37. Cao, Q., Niu, X.: Integrating context-awareness and UTAUT to explain Alipay user adoption. Int. J. Ind. Ergon. 69, 9–13 (2016)

    Article  Google Scholar 

  38. Oni, A.A., Oni, S., Mbarika, V., Ayo, C.K.: Empirical study of user acceptance of online political participation: integrating civic voluntarism model and theory of reasoned action. Gov. Inf. Q. 34(2), 317–328 (2017)

    Article  Google Scholar 

  39. Joshi, P., Islam, S.: E-government maturity model for sustainable e-government services from the perspective of developing countries. Sustainability 10(6), 1882 (2018)

    Article  Google Scholar 

  40. Wong, M.S., Jackson, S.: User satisfaction evaluation of Malaysian e-government education services. In: International Conference on Engineering, Technology and Innovation Beyond 2020 New Challenges, New Approaches, ICE/ITMC 2017 - Proceedings 2018, pp. 531–537 (2017)

    Google Scholar 

  41. Mincu, C.L.: The impact of personal resources on organizational attitudes: job satisfaction and trust in organization. Procedia – Soc. Behav. Sci. 187, 685–689 (2015)

    Article  Google Scholar 

  42. Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E.: Multivariate Data Analysis: A Global Perspective, 7th edn. Pearson, London (2010)

    Google Scholar 

  43. Moore, M.T., Hoyle, C.F.: Confirmatory factor analysis. Center for Anxiety & Related Disorders 2014 (July 2012)

    Google Scholar 

  44. Hair, J.F., Ringle, C.M., Sarstedt, M.: PLS-SEM: indeed a silver bullet. J. Mark. Theory Pract. 19(2), 139–152 (2011)

    Article  Google Scholar 

  45. Fornell, C., Larcker, D.F.: SEM with unobservable variables and measurement error: algebra and statistics. J. Mark. Res. 18, 382–388 (1981)

    Article  Google Scholar 

  46. Awang, Z., Wan Afthanorhan, W.M.A., Asri, M.A.M.: Parametric and non parametric approach in structural equation modeling (SEM): the application of bootstrapping. Mod. Appl. Sci. 9(9), 58–67 (2015)

    Google Scholar 

  47. Song, K.M., Lee, S., Ban, C.: Aptamers and their biological applications. Sensors 12(1), 612–631 (2012)

    Article  Google Scholar 

  48. Lopes, N.V.: Smart governance: a key factor for smart cities implementation. In: IEEE International Conference on Smart Grid and Smart Cities, ICSGSC 2017, pp. 277–282 (2017)

    Google Scholar 

  49. Qasem, Y.A.M.: Mapping and analyzing process of cloud-based education as a service (CEaaS) model for cloud computing adoption in higher education institutions. In: 2018 Fourth International Conference on Information Retrieval and Knowledge Management, pp. 1–8 (2018)

    Google Scholar 

  50. Hon, W.K., Millard, C.: Banking in the cloud: part 1 – banks’ use of cloud services. Comput. Law Secur. Rev. 34(1), 4–24 (2018)

    Article  Google Scholar 

  51. Hsu, P.F., Ray, S., Li-Hsieh, Y.Y.: Examining cloud computing adoption intention, pricing mechanism, and deployment model. Int. J. Inf. Manag. 34(4), 474–488 (2016)

    Article  Google Scholar 

  52. Bawack, R.E., Kala Kamdjoug, J.R.: Adequacy of UTAUT in clinician adoption of health information systems in developing countries: the case of Cameroon. Int. J. Med. Inform. 109, 15–22 (2018)

    Article  Google Scholar 

  53. Mutimukwe, C., Kolkowska, E., Gr, Å.: Electron. Gov. 10428, 324–335 (2017)

    Article  Google Scholar 

  54. Lin, H.F.: Understanding the determinants of electronic supply chain management system adoption: using the technology-organization-environment framework. Technol. Forecast. Soc. Chang. 86, 80–92 (2014)

    Article  Google Scholar 

  55. Clohessy, T., Acton, T., Morgan, L.: Smart city as a service (SCaaS): a future roadmap for e-government smart city cloud computing initiatives. In: 2014 IEEE/ACM 7th International Conference on Utility and Cloud Computing (UCC), pp. 836–841 (2014)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. University Najran, University of Sussex, Brighton, UK

    Naif Al Mudawi & Natalia Beloff

  2. University of Sussex, Brighton, UK

    Natalia Beloff & Martian White

Authors
  1. Naif Al Mudawi
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Natalia Beloff
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Martian White
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Natalia Beloff .

Editor information

Editors and Affiliations

  1. Faculty of Science and Engineering, Saga University, Saga, Japan

    Kohei Arai

Rights and permissions

Reprints and permissions

Copyright information

© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Al Mudawi, N., Beloff, N., White, M. (2022). Developing a Framework of Critical Factors Affecting the Adoption of Cloud Computing in Government Systems (ACCE-GOV). In: Arai, K. (eds) Intelligent Computing. Lecture Notes in Networks and Systems, vol 283. Springer, Cham. https://doi.org/10.1007/978-3-030-80119-9_32

Download citation

Publish with us

Policies and ethics

Search

Navigation