Abstract
With an increasingly aging population and advances in the Internet of Things (IoT), the concept of a “smart hospital” has become an important topic. Although several prior studies have focused on factors that impact the adoption and use of electronic medical records and health information management systems, the literature directly related to patients’ adoption behaviors toward smart hospital services is scant. Thus, this study proposed a theoretical model to explain patients’ intentions to use smart hospital services as part of the healthcare process. A field survey was conducted in Taiwan to collect data from patients. A total of 213 valid responses were obtained, constituting a response rate of 85.2%. The results show that attitude, perceived usefulness, perceived ease of use, and health literacy had positive effects on usage intention. In contrast, perceived risk had a direct negative effect on the patients’ intentions to use smart hospital services. These findings have implications for the development of strategies to improve smart health care acceptance.
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Hsieh, PJ., Lai, HM., Liu, ZC., Chen, SC. (2021). Adoption of Smart Hospital Services by Patients: An Empirical Study. In: Stephanidis, C., Antona, M., Ntoa, S. (eds) HCI International 2021 - Posters. HCII 2021. Communications in Computer and Information Science, vol 1421. Springer, Cham. https://doi.org/10.1007/978-3-030-78645-8_41
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DOI: https://doi.org/10.1007/978-3-030-78645-8_41
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