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Gamification of ERP Training in Local Governments

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HCI in Games: Serious and Immersive Games (HCII 2021)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12790))

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Abstract

Local government organizations are actively adopting and utilizing ERP technology in their operations but often face challenges in facilitating effective use of the system. The application of gamification in employee training and education has grown in popularity in recent years and displayed its effectiveness. The case study focuses on the possibilities of improving ERP training by adapting the educational gamification concepts in the training process. Two case studies of the ERP training approaches were conducted with two local governments in Florida. Common issues such as lack of formal training and the absence of incentives or motivation for continued education with the ERP system. This case study outlines the model that can be used to design the ERP training with gamification elements. The proposed model incorporates the following gamification mechanics and dynamics elements: immediate feedback, points and leaderboards, narratives, missions, quests, competition, and compensation. The gamification elements can be included without significant investments in technology and within the local legislation’s boundaries concerning the governmental employees’ incentivization.

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Author information

Authors and Affiliations

  1. Florida Gulf Coast University, Fort Myers, FL, 33965, USA

    Volha Knysh, Kaitlyn Patrick & Fan Zhao

Authors
  1. Volha Knysh
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  2. Kaitlyn Patrick
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  3. Fan Zhao
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Corresponding author

Correspondence to Kaitlyn Patrick .

Editor information

Editors and Affiliations

  1. DePaul University, Chicago, IL, USA

    Xiaowen Fang

Appendix: Proposed Sample of the Gamification Training in One Local Government

Appendix: Proposed Sample of the Gamification Training in One Local Government

Centralsquare is utilized by the Governmental Entity #2. Governmental organizations commonly use this software. The Enterprise Asset Management module can be used as a part of the Public Administration Suite of the Centralsquare and used as a stand along with the solution. The EAM module can offer work and asset management functionality with GIS integration. The proposed approach incorporates such game elements as narrative, immediate feedback, and compensation to engage better users into knowing and understanding the technology. Currently, Government Entity #2 does not utilize Fleet management at the moment.

  • Review ERP training leadership board. Log in to the Centralsquare EAM

Instruction: Use Log in the information provided by your supervisor.

Adding Game Element - Competition Strategy and Leader Dashboard, Compensation:

Log in to the Organization’s Intranet and identify the top three employees with most of the points on the ERP training leadership board. Document in the email to your supervisor what are the levels of achievement that can be achieved through that training? What are the perks and benefits top learners enjoy from the organization?

  • Asset information Lookup using multiple search criteria:

  1. a.

    Asset tag number

  2. b.

    Year/Make/Model of the Vehicle

  3. c.

    VIN Number

Adding Game Element - Narrative:

Maintenance department reached out to you with the questions about three vehicles. Department has no use for the referred vehicles and planning to sell them using GovDeals. Department was able to provide the following information:

  • Vehicle #1 - VIN Number # FG12h234k,

  • Vehicle #2 Model/Maker - Ford focus/2005

  • Vehicle #3 - general description information.

Research the assets and document the following information:

Fleet record for Vehicle #1

Summary for #Vehicle #2

Fleet Inspection due date for Vehicle #3

Adding Game Element - Points:

Completing each step of the assignment worth 1 point.

Instructions:

  • Home->Fleet/Wherehouse->Fleet Information -> Fleet Record lookup.

    figure a

Adding Game Element - Immediate Feedback.

Select Fleet Record. Compare Screenshot below with the Fleet Record information for Vehicle #1:

figure b

After the employee completes the assignment, his/her dashboard standing needs to be updated in a timely matter. The next step will be providing the employee with the perks and compensation in accordance with the achieved training level.

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Knysh, V., Patrick, K., Zhao, F. (2021). Gamification of ERP Training in Local Governments. In: Fang, X. (eds) HCI in Games: Serious and Immersive Games. HCII 2021. Lecture Notes in Computer Science(), vol 12790. Springer, Cham. https://doi.org/10.1007/978-3-030-77414-1_2

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  • DOI: https://doi.org/10.1007/978-3-030-77414-1_2

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-77413-4

  • Online ISBN: 978-3-030-77414-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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