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The Evaluation Framework for Wearable Devices Service Quality Based on SERVQUAL Model

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Design, Operation and Evaluation of Mobile Communications (HCII 2021)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12796))

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Abstract

Service quality is increasingly recognized as being of key strategic value by organizations in both the wearable devices manufacturing and service sector. With the development of wearable devices technology, how to improve service quality becomes hot topic for wearable devices providers. This paper studies on the service quality of wearable devices based on the SERVQUAL model and establishes the assessment system to explore the factors influencing wearable devices service quality.

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Authors and Affiliations

  1. Shanghai Dianji University, Pudong, Shanghai, China

    Youxiang Cui, Haibo Tang & Zhongwei Gu

Authors
  1. Youxiang Cui
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  2. Haibo Tang
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  3. Zhongwei Gu
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Editor information

Editors and Affiliations

  1. University of Central Florida, Orlando, FL, USA

    Gavriel Salvendy

  2. College of Business, University of West Florida, Pensacola, FL, USA

    June Wei

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Cui, Y., Tang, H., Gu, Z. (2021). The Evaluation Framework for Wearable Devices Service Quality Based on SERVQUAL Model. In: Salvendy, G., Wei, J. (eds) Design, Operation and Evaluation of Mobile Communications. HCII 2021. Lecture Notes in Computer Science(), vol 12796. Springer, Cham. https://doi.org/10.1007/978-3-030-77025-9_2

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  • DOI: https://doi.org/10.1007/978-3-030-77025-9_2

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-77024-2

  • Online ISBN: 978-3-030-77025-9

  • eBook Packages: Computer ScienceComputer Science (R0)

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