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A Classification of Digital-Oriented Work Practices

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Business Process Management Workshops (BPM 2020)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 397))

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Abstract

Digital innovation (DI) profits from new IT opportunities to affect the internal and external interactions of organizations. This impact is also present on business process management (BPM), which is an important managerial approach, resulting in digital process innovation projects to acquire more reliable business processes for all stakeholders. While most studies focus on the innovation outcome of better serving end customers, this study takes the perspective of employees who are crucial agents for executing and digitalizing work. Based on a representative European dataset, we statistically investigated current work practices related to DI and BPM, and linked them to work satisfaction. Our classification presents five types of current digital-oriented work practices, which we translated into a gradual adoption model. Remarkably, the more advanced groups of digital workers also had a lower work satisfaction. We encourage organizations to launch efforts for affecting employees’ intrinsic and extrinsic motivation to help realize digital work more efficiently.

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Authors and Affiliations

  1. Faculty of Economics and Business Administration, Department of Business Informatics and Operations Management, Ghent University, Tweekerkenstraat 2, B-9000, Ghent, Belgium

    Pooria Jafari & Amy Van Looy

Authors
  1. Pooria Jafari
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  2. Amy Van Looy
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Corresponding authors

Correspondence to Pooria Jafari or Amy Van Looy .

Editor information

Editors and Affiliations

  1. Universidad de Sevilla, Seville, Spain

    Adela Del Río Ortega

  2. Kühne Logistics University, Hamburg, Germany

    Henrik Leopold

  3. Universidade do Estado do Rio de Janeiro – UERJ, Rio de Janeiro, Brazil

    Flávia Maria Santoro

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Jafari, P., Van Looy, A. (2020). A Classification of Digital-Oriented Work Practices. In: Del Río Ortega, A., Leopold, H., Santoro, F.M. (eds) Business Process Management Workshops. BPM 2020. Lecture Notes in Business Information Processing, vol 397. Springer, Cham. https://doi.org/10.1007/978-3-030-66498-5_4

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  • DOI: https://doi.org/10.1007/978-3-030-66498-5_4

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-66497-8

  • Online ISBN: 978-3-030-66498-5

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