Artificial Intelligence in Public Sector: A Framework to Address Opportunities and Challenges

Abstract

In the fast-paced technological change environment, Artificial Intelligence (AI) is among the fastest evolving policy areas. The opportunities promised by AI technologies are beyond the imaginations of scientists and innovators. Therefore the risk which may impose is not easy to predict. AI entails major challenges, such as gender and race biased discrimination, non-transparent nature of decision process or abuse of our privacy. Major developed and developing countries prepare AI national strategies to enhance national competitiveness and maintain national security, through policies enabling power in the international and technological competition. Large technology (platform) companies and governments are two major entities which have the big data. During Covid-19, governments and large technology companies work together on artificial intelligence enabled solutions to take immediate actions. As a side effect, this has accelerated the acceptance of digital transformation both in public and private sectors. In this paper, we have analyzed governments’ strategies and policies to foster AI enabled solutions, and proposed an approach to policymaking by identifying challenges and opportunities.