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Organizational Change Toward IT-Supported Personal Advisory in Incumbent Banks

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Perspectives in Business Informatics Research (BIR 2020)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 398))

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Abstract

Due to changing customer behavior in digitalization, banks urge to change their traditional value creation in order to improve interaction with customers. New digital technologies such as core banking solutions change organizational structures to provide organizational and individual affordances in IT-supported personal advisory. Based on adaptive structuration theory and with qualitative data from 24 German banks, we identify first, second and third order issues of organizational change in value creation, which are connected with a set of affordances and constraints as the outcomes for customer interaction.

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Author information

Authors and Affiliations

  1. Chair of Business Informatics and Digitalization, University of Potsdam, Potsdam, Germany

    Maik Dehnert

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  1. Maik Dehnert
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Correspondence to Maik Dehnert .

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Editors and Affiliations

  1. BabeÈ™-Bolyai University, Cluj Napoca, Romania

    Robert Andrei Buchmann

  2. University of Camerino, Camerino, Italy

    Andrea Polini

  3. Linköping University, Linköping, Sweden

    Björn Johansson

  4. University of Vienna, Vienna, Austria

    Dimitris Karagiannis

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Dehnert, M. (2020). Organizational Change Toward IT-Supported Personal Advisory in Incumbent Banks. In: Buchmann, R.A., Polini, A., Johansson, B., Karagiannis, D. (eds) Perspectives in Business Informatics Research. BIR 2020. Lecture Notes in Business Information Processing, vol 398. Springer, Cham. https://doi.org/10.1007/978-3-030-61140-8_14

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  • DOI: https://doi.org/10.1007/978-3-030-61140-8_14

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