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Quality Circles and Kaizen Award Evaluation Process Improvement in KALDER: Application of Multi-criteria Decision Making Techniques

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Advances in Manufacturing, Production Management and Process Control (AHFE 2020)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1216))

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Abstract

In this study, Quality Circles and Kaizen Award evaluation process is inspected. Awarding process has been organized by Ankara Branch of Turkish Society for Quality (KalDer) since 2008 to support the continuous improvement activities and teamwork within the companies. The effects of evaluators’ decisions on awarding process are observed. Multi-criteria decision-making techniques are applied to reduce the subjectivity caused by the evaluators. The data of 13 Kobetsu Kaizen teams (2018 awards) and 7 Kobetsu Kaizen teams (2017 awards) are used. The AHP method is used to determine the criteria weights. In the award-ranking phase, integrated AHP-GRA and AHP-TOPSIS methods are used. The sensitivity analyzes are performed, as well. It is observed that the method applied by the evaluators in face-to-face meeting will give different results, than the method applied according to the mathematical method and this will indirectly affect the award ranking results in terms of equity and fairness.

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Acknowledgements

We would like to express our special thanks of gratitude to the General Secretary of KalDer, Senem Demirdamar Guner.

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Authors and Affiliations

  1. HAVELSAN Inc., 06510, Ankara, Turkey

    Neslisah Albayrak

  2. Department of Industrial Engineering, Baskent University, 06790, Ankara, Turkey

    Baris Kececi

Authors
  1. Neslisah Albayrak
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  2. Baris Kececi
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Corresponding author

Correspondence to Baris Kececi .

Editor information

Editors and Affiliations

  1. Faculty of Engineering Management, Poznan University of Technology, Poznan, Poland

    Beata Mrugalska

  2. Poznan University of Technology, Poznan, Poland

    Stefan Trzcielinski

  3. University of Central Florida, Winter Park, FL, USA

    Waldemar Karwowski

  4. Architecture Department, University of Chieti-Pescara, Pescara, Pescara, Italy

    Massimo Di Nicolantonio

  5. Lincoln School of Design, University of Lincoln, Lincoln, UK

    Emilio Rossi

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Albayrak, N., Kececi, B. (2020). Quality Circles and Kaizen Award Evaluation Process Improvement in KALDER: Application of Multi-criteria Decision Making Techniques. In: Mrugalska, B., Trzcielinski, S., Karwowski, W., Di Nicolantonio, M., Rossi, E. (eds) Advances in Manufacturing, Production Management and Process Control. AHFE 2020. Advances in Intelligent Systems and Computing, vol 1216. Springer, Cham. https://doi.org/10.1007/978-3-030-51981-0_27

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  • DOI: https://doi.org/10.1007/978-3-030-51981-0_27

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-51980-3

  • Online ISBN: 978-3-030-51981-0

  • eBook Packages: EngineeringEngineering (R0)

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