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How Visual Cues on Steering Wheel Improve Users’ Trust, Experience, and Acceptance in Automated Vehicles

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Advances in Human Aspects of Transportation (AHFE 2020)

Abstract

With the introduction of ADAS systems and vehicle automation, an interface informing the driver of the automation state is required. This study evaluates the suitability of a visual interface comprising up to 64 LEDs on the steering wheel perimeter; it displays continuous visual feedback about the automation state—including notifications of an unscheduled hand-over due to sudden system failure. Three HMI (Human Machine Interface) designs were evaluated: two versions with visual cues on the steering wheel and one without (baseline). We implemented the designs in a driving simulator and compared the subjective responses of 38 participants to questionnaires measuring user experience, trust, and acceptance. The designs with visual cues improved the participants’ user experience, as well as their trust in, and acceptance of, automated vehicles. Moreover, both designs were well perceived by participants.

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Acknowledgments

This study was a part of the ADAS & ME project, funded from European Union’s Horizon 2020 research and innovation programme under grant agreement No. 688900. The authors would like to thank Kristina Mayberry for language revisions.

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Correspondence to Arun Muthumani .

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Muthumani, A. et al. (2020). How Visual Cues on Steering Wheel Improve Users’ Trust, Experience, and Acceptance in Automated Vehicles. In: Stanton, N. (eds) Advances in Human Aspects of Transportation. AHFE 2020. Advances in Intelligent Systems and Computing, vol 1212. Springer, Cham. https://doi.org/10.1007/978-3-030-50943-9_24

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  • DOI: https://doi.org/10.1007/978-3-030-50943-9_24

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-50942-2

  • Online ISBN: 978-3-030-50943-9

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