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Identifying Persistent Usability Issues When Using an Electronic Health Record to Inform EHR Instructional Redesign

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Advances in Human Factors and Ergonomics in Healthcare and Medical Devices (AHFE 2020)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1205))

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Abstract

Ineffective training can impact the perceived ease of use of an electronic health record (EHR) system. This study aims to determine persistent usability issues experienced by primary care residents when using an EHR to inform EHR instructional overhaul. Methods: Primary care residents participated in two rounds of usability tests. Physicians completed nineteen tasks based on an Five themes emerged during analysis: (1) Inconsistencies, (2) User Interface Issues, (3) Structured Data Issues, (4) Ambiguous Terminologies, and (5) Workarounds. This study was novel in that the authors have no knowledge of any iterative EHR usability studies among primary care residents to assist in improving EHR training.

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Authors and Affiliations

  1. Department of Internal Medicine – Division of Cardiovascular Medicine, University of Nebraska Medical Center, Omaha, NE, USA

    Martina A. Clarke

  2. Department of Family and Community Medicine, University of Missouri, Columbia, MO, USA

    Jeffery L. Belden

  3. Informatics Institute, University of Missouri, Columbia, MO, USA

    Jeffery L. Belden & Min S. Kim

  4. Department of Health Management and Informatics, University of Missouri, Columbia, MO, USA

    Min S. Kim

Authors
  1. Martina A. Clarke
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  2. Jeffery L. Belden
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  3. Min S. Kim
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Corresponding author

Correspondence to Martina A. Clarke .

Editor information

Editors and Affiliations

  1. Department of Pathology, College of Medicine, Royal University Hospital, University of Saskatchewan, Saskatoon, SK, Canada

    Jay Kalra

  2. Center for Applied Systems Engineering, Veterans Affairs, Indianapolis, IN, USA

    Nancy J. Lightner

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Clarke, M.A., Belden, J.L., Kim, M.S. (2020). Identifying Persistent Usability Issues When Using an Electronic Health Record to Inform EHR Instructional Redesign. In: Kalra, J., Lightner, N. (eds) Advances in Human Factors and Ergonomics in Healthcare and Medical Devices. AHFE 2020. Advances in Intelligent Systems and Computing, vol 1205. Springer, Cham. https://doi.org/10.1007/978-3-030-50838-8_38

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  • DOI: https://doi.org/10.1007/978-3-030-50838-8_38

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-50837-1

  • Online ISBN: 978-3-030-50838-8

  • eBook Packages: EngineeringEngineering (R0)

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