Abstract
Business processes in public administration heavily rely on the exchange and transformation of information. The potential improvements through the introduction of supporting ICT are enormous. In this paper we report on several problems we found during the redesign of a business process for electronic invoices in a public administration and show how improving document handling as a part of proper information exchange could improve the whole process and highlight why it is a key challenge for such processes.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Krcmar, H.: Informationsmanagement. Springer, Heidelberg (2015). https://doi.org/10.1007/978-3-662-45863-1
Krcmar, H.: Einführung in das Informationsmanagement. S. Springer, Heidelberg (2015). https://doi.org/10.1007/978-3-662-44329-3
Herrmann, T., Kunau, G., Loser, K.U., Menold, N.: Socio-technical walkthrough: designing technology along work processes. In: Proceedings of the Eighth Conference on Participatory Design: Artful integration: Interweaving Media, Materials and Practices, vol 1, pp. 132–141 (2004)
Herrmann, T.: Systems design with the socio-technical walkthrough. In: Whitworth, B., de Moor, A. (eds.) Handbook of Research on Socio-Technical Design and Social Networking Systems. Information Science Reference (2009)
Object Management Group: Business Process Model and Notation, v2.0. Object Management Group (2011)
Meyer, A., Smirnov, S., Weske, M.: Data in business processes. Universitätsverlag Potsdam (2011)
Muehlen, M., Recker, J.: How much language is enough? Theoretical and practical use of the business process modeling notation. Seminal Contributions to Information Systems Engineering, pp. 429–443. Springer, Heidelberg (2013). https://doi.org/10.1007/978-3-642-36926-1_35
Algermissen, L.: Prozessorientierte Verwaltungsmodernisierung: Gestaltung der Prozesslandschaft in öffentlichen Verwaltungen mit der PICTURE-Methode. L. Algermissen (2006)
Herrmann, T.: SeeMe in a nutshell–the semi-structured, socio-technical Modeling method. http://www.imtm-iaw.ruhr-uni-bochum.de/wp-content/uploads/sites/5/2011/09/Seeme-in-a-nutshell.pdf. Accessed 29 July 2015
Lück-Schneider, D.: Geschäftsprozessmanagement in der öffentlichen Verwaltung. Forschungsstelle für Betriebsführung und Personalmanagement (2012)
Becker, J., Algermissen, L., Falk, T.: Prozessorientierte Verwaltungsmodernisierung: Prozessmanagement im Zeitalter von E-Government und New Public Management. Springer, Heidelberg (2009)
Dumas, M., Rosa, M.L., Mendling, J., Reijers, H.: Fundamentals of Business Process Management. Springer, Heidelberg (2013). https://doi.org/10.1007/978-3-642-33143-5
Object Management Group: UML 2.0 Superstructure - Final Adopted Specification. Object Management Group (2003)
Glushko, R.J., McGrath, T.: Document Engineering: Analyzing and Designing Documents for Business Informatics & Web Services. MIT Press, Cambridge (2008)
Schafler, M., Lacueva-Pérez, F.J., Hannola, L., Damalas, S., Nierhoff, J., Herrmann, T.: Insights into the introduction of digital interventions at the shop floor (2018)
Herrmann, T., Jahnke, I., Nolte, A.: Evaluating socio-technical systems with heuristics - a feasible approach? In: Proceedings of the 2nd International Workshop on Socio-Technical Perspective in IS Development Co-located with 28th International Conference on Advanced Information Systems Engineering (CAiSE 2016), Ljubljana, Slovenia, 14 June 2016, pp. 91–97 (2016)
Lentzsch, C., Loser, K.-U., Degeling, M., Nolte, A.: Integrating a practice perspective to privacy by design. In: Tryfonas, T. (ed.) HAS 2017. LNCS, vol. 10292, pp. 691–702. Springer, Cham (2017). https://doi.org/10.1007/978-3-319-58460-7_47
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 Springer Nature Switzerland AG
About this paper
Cite this paper
Lentzsch, C., Herrmann, T. (2020). It’s About the Documents. In: Nah, FH., Siau, K. (eds) HCI in Business, Government and Organizations. HCII 2020. Lecture Notes in Computer Science(), vol 12204. Springer, Cham. https://doi.org/10.1007/978-3-030-50341-3_9
Download citation
DOI: https://doi.org/10.1007/978-3-030-50341-3_9
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-50340-6
Online ISBN: 978-3-030-50341-3
eBook Packages: Computer ScienceComputer Science (R0)