Abstract
Community-based open innovation platforms offer a promising approach to use the collective intelligence of target groups as a knowledge resource in product development processes. Their success depends on how such platforms can be designed in a user-centric way. This requires the consideration of factors such as communicative usability and sociability.
In a study, the interaction between users when submitting ideas and commenting on ideas on an innovation platform was investigated. The analysis provides indications of usage strategies that encourage or discourage collaboration between users to further develop ideas. Guidelines for user interaction (code of conduct) and for the usable design of community-based innovation platforms are derived from the findings.
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Digmayer, C., Jakobs, EM. (2020). Designing Community-Based Open Innovation Platforms Based on Actual User Behavior. In: Nah, FH., Siau, K. (eds) HCI in Business, Government and Organizations. HCII 2020. Lecture Notes in Computer Science(), vol 12204. Springer, Cham. https://doi.org/10.1007/978-3-030-50341-3_2
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