Abstract
How do we know that universities are delivering what society needs?
As universities become more important to the development of regions and nations, stakeholders expect them to evaluate their impact.
The main task of this evaluation is to validate the university’s impact in education, research, and catalyzing innovation, and in knowledge exchange.
University should evaluate their outcomes in both quantitative and qualitative terms of their own choosing. This is in contrast with quantitative key performance indicators (KPIs) and standardized third party university rankings.
Evaluation will identify success at the university and how it can improve. This will build confidence and support among stakeholders.
A university should also establish commonly held and domain-specific expectations for faculty members. These provide a basis for recognition of success. They should be aligned with the norms and mission of the university.
These two practices add to the adaptable framework:
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Program Evaluation: Collecting evidence that reflects the university goals, and evaluating the success of programs or units, demonstrating the contributions of the university.
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Faculty Expectations and Recognition: Setting expectations and recognizing accomplishments of individuals in education, research, innovation, and knowledge exchange; this will help align the actions of the faculty with the university goals.
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Crawley, E., Hegarty, J., Edström, K., Garcia Sanchez, J.C. (2020). Evaluation and Expectations at the Adaptable University. In: Universities as Engines of Economic Development. Springer, Cham. https://doi.org/10.1007/978-3-030-47549-9_8
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