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International Conference on Persuasive Technology

PERSUASIVE 2020: Persuasive Technology. Designing for Future Change pp 85–97Cite as

(Expressive) Social Robot or Tablet? – On the Benefits of Embodiment and Non-verbal Expressivity of the Interface for a Smart Environment

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Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12064))

Abstract

Smart home systems increasingly find their way into private households and efforts are being made to integrate lifelike user interfaces (e.g. social robots) to facilitate the interaction with the smart environment. Considering this, the question arises which benefits such embodied user interfaces offer compared to conventional devices. We are presenting a user study within a smart office setting in which 84 participants were either interrupted by a tablet, a non-expressive social robot, or an expressive social robot by being asked to perform tasks regarding their physical well-being. Results show that each type of user interface bears different advantages. While the tablet comes with a significantly higher usability and a lower level of perceived workload, both versions of the social robot outperform the tablet in terms of social perception and the overall evaluation of the interaction. Overall, the results provide valuable insights informing designers of smart environments which device to choose to enhance certain aspects of the quality of interaction.

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Notes

  1. 1.

    Reeti robot: http://www.robopec.com/en/products/reeti-robopec/.

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Authors and Affiliations

  1. Human-Computer Interaction, University of Würzburg, Würzburg, Germany

    Andrea Deublein & Birgit Lugrin

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  1. Andrea Deublein
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  2. Birgit Lugrin
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Correspondence to Andrea Deublein or Birgit Lugrin .

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Editors and Affiliations

  1. Aalborg University, Aalborg, Denmark

    Sandra Burri Gram-Hansen

  2. Aalborg University, Aalborg, Denmark

    Tanja Svarre Jonasen

  3. Eindhoven University of Technology, Eindhoven, The Netherlands

    Cees Midden

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Deublein, A., Lugrin, B. (2020). (Expressive) Social Robot or Tablet? – On the Benefits of Embodiment and Non-verbal Expressivity of the Interface for a Smart Environment. In: Gram-Hansen, S., Jonasen, T., Midden, C. (eds) Persuasive Technology. Designing for Future Change. PERSUASIVE 2020. Lecture Notes in Computer Science(), vol 12064. Springer, Cham. https://doi.org/10.1007/978-3-030-45712-9_7

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  • DOI: https://doi.org/10.1007/978-3-030-45712-9_7

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  • Online ISBN: 978-3-030-45712-9

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