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Security Aspects of an Empirical Study into the Impact of Digital Transformation via Unified Communication and Collaboration Technologies on the Productivity and Innovation of a Global Automotive Enterprise

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Information and Cyber Security (ISSA 2019)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1166))

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Abstract

The purpose of this paper is to focus on the security aspects of digital transformation through Unified Communication and Collaboration (UC&C) technologies impacting productivity and innovation within a global automotive enterprise. The rationale for the study came from a desire to address the challenge of integrating the complex technology landscape of the Internet of Things in the daily lives of people. This study explored the impact of digitization transformation on people in the context of the automotive industry. A framework for digital transformation via UC&C technologies was designed at a large automotive enterprise. Research leveraged qualitative and quantitative methods, following the implementation of the framework and digital transformation. Observational data combined with data from quantitative enterprise metrics to support analysis. Critical realist interpretation of results suggested that digitally transformed UC&C technologies are changing employees’ work practices. The study concludes that digital transformation via UC&C technologies impact productivity and innovation within a global automotive enterprise.

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Author information

Authors and Affiliations

  1. University of South Africa, Johannesburg, 1710, South Africa

    Anthony Bolton & Elmarie Kritzinger

  2. University of South Africa, Pretoria, 0003, South Africa

    Leila Goosen

Authors
  1. Anthony Bolton
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  2. Leila Goosen
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  3. Elmarie Kritzinger
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Corresponding author

Correspondence to Leila Goosen .

Editor information

Editors and Affiliations

  1. University of Pretoria, Pretoria, Gauteng, South Africa

    Hein Venter

  2. University of South Africa, Florida, Gauteng, South Africa

    Marianne Loock

  3. University of Johannesburg, Auckland Park, Gauteng, South Africa

    Marijke Coetzee

  4. University of South Africa, Pretoria, Gauteng, South Africa

    Mariki Eloff

  5. University of Pretoria, Pretoria, Gauteng, South Africa

    Jan Eloff

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Bolton, A., Goosen, L., Kritzinger, E. (2020). Security Aspects of an Empirical Study into the Impact of Digital Transformation via Unified Communication and Collaboration Technologies on the Productivity and Innovation of a Global Automotive Enterprise. In: Venter, H., Loock, M., Coetzee, M., Eloff, M., Eloff, J. (eds) Information and Cyber Security. ISSA 2019. Communications in Computer and Information Science, vol 1166. Springer, Cham. https://doi.org/10.1007/978-3-030-43276-8_8

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  • DOI: https://doi.org/10.1007/978-3-030-43276-8_8

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-43275-1

  • Online ISBN: 978-3-030-43276-8

  • eBook Packages: Computer ScienceComputer Science (R0)

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