Contribution of Facilities Management Towards Hotel Sustainability

  • Joselyn GoopioEmail author
Part of the Geographies of Tourism and Global Change book series (GTGC)


This paper is formulated in response to the need to understand the concept of facilities management practice and the growing importance given to sustainability issues in hotels. It aims to present the main contribution of facilities management in the operation, management and maintenance of sustainable hotels. It expounds the role of facilities management in a hotel facility and how it relates to the three-dimensional concept of sustainability that focuses on environmental, economic and social equity issues. The integration of the different facets of facilities management to the triple bottom line of sustainable development leads to developing a model based on the intellectual human capital framework. This paper is based on literature review of published work within the hospitality and tourism industry in relation to facilities management, human resource and sustainability principles which may serve as basis for further research paradigm.


Facilities management Sustainable practice Hotels Human resource management 


  1. Atkin, B., & Brookes, A. (2000). Total facilities management. London: Blackwell Science.Google Scholar
  2. Baharum, M. R., & Pitt, M. (2009). Determining a conceptual framework for green FM intellectual capital. Journal of Facilities Management, 7(4), 267–282.CrossRefGoogle Scholar
  3. Barrett, P., & Baldry, D. (2003). Facilities management: Towards best practice. Oxford: Wiley-Blackwell.Google Scholar
  4. Chan, K. (2008). An emperical study of maintenance costs for hotels in Hong Kong. Journal of Retail and Leisure Property, 7, 35–52.CrossRefGoogle Scholar
  5. Chan, K., Lee, R., & Burnett, J. (2001). Maintenance performance: A case study of hospitality engineering systems. Facilities, 19(13/14), 494–503.CrossRefGoogle Scholar
  6. Daily, B. F., & Huang, S. (2001). Achieving sustainability through attention to human resource factors in environmental management. International Journal of Operations and Production Management, 12(12), 1539–1552.CrossRefGoogle Scholar
  7. Garavan, T. N., & McGuire, D. (2010). Human resource development and society: Human resource development’s role in embedding corporate social responsibility, sustainability, and ethics in organizations. Advances in Developing Human Resources, 12(5), 487–507.CrossRefGoogle Scholar
  8. Hassanien, A., & Dale, C. (2013). Facilities management and development for tourism. Hospitality and events. Boston: CABI.CrossRefGoogle Scholar
  9. Ikediashi, D. I., Ogunlana, S. O., Oladokun, M. G., & Adewuyi, T. (2013). Assessing the level of commitment and barriers to sustainable facilities management practice: A case of Nigeria. International Journal of Sustainable Built Environment, I, 167–176.Google Scholar
  10. Jabbour, C. J. C., & Santos, F. C. A. (2008). The central role of human resource management in the search for sustainable organisations. International Journal of Human Resource Management, 19(12), 2133–2154.CrossRefGoogle Scholar
  11. Jones, P., & Lockwood, A. (2006). The management of hotel operations. London: Thomas Learning.Google Scholar
  12. Losekoot, E., Wezel, R., & Wood, R. (2001). Conceptualising and operationalising the research interface between facilities management and hospitality management. Facilities, 19(7/8), 296–303.CrossRefGoogle Scholar
  13. Nutt, B. (2000). Four competing futures of facilities management. Facilities, 18(3/4), 124–132.CrossRefGoogle Scholar
  14. Rothenberg, S. (2003). Knowledge content and worker participation in environmental management at NUMMI. Journal of Management Studies, 40(7), 1783–1802.CrossRefGoogle Scholar
  15. Stipanuk, D. M. (2015). Hospitality facilities management and design (4th ed.). Michigan: American Hotel and Lodging Educational Institute.Google Scholar
  16. WCED (1987). Our common future (Brundtland Report). World Commission on Environment and Development. Oxford: Oxford University PressGoogle Scholar
  17. Wilkinson, A., Hill, M., & Gollan, P. (2001). The sustainability debate. International Journal of Operations & Production Management, 21(12), 1492–1502.CrossRefGoogle Scholar

Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Strathmore UniversityNairobiKenya

Personalised recommendations