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Missionaries’ Guesthouses and Skills Development for Community-Based Tourism in West Pokot County, Kenya: A Capacity Building and Employment Analysis

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Book cover Sustainable Human Resource Management in Tourism

Part of the book series: Geographies of Tourism and Global Change ((GTGC))

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Abstract

This paper examines the contribution of missionaries’ guesthouses in West Pokot County, Kenya to human resource development especially on imparting necessary hospitality skills through on-the-job training. Tourism skill deficiency is the main challenge confronting these areas in their quest to harness their tourism development potentialities yet by its nature as a highly service-orientated industry, the tourism sector relies on human resources with the requisite skills so as to offer the services that meet the expectation of the tourists and hence satisfy them. However, despite lacking these skills most of these rural areas are turning to tourism as a strategy for socio-economic development. The rate at which tourism is expanding to rural areas and rural communities in Kenya is not commensurate to the number of skillful human resources available in the same areas. This is the main challenge that this study seeks to solve. This study therefore sought to examine the role of missionaries’ guesthouses in rural parts of Kenya in training human resources for the tourism sector in the region. Specifically the study focused on the nature and place of informally acquired tourist skills at the missionaries’ guesthouses in West Pokot County, Kenya

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Author information

Authors and Affiliations

  1. Moi University, Eldoret, Kenya

    Jonathan Plimo Ng’oriarita

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  1. Jonathan Plimo Ng’oriarita
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Correspondence to Jonathan Plimo Ng’oriarita .

Editor information

Editors and Affiliations

  1. Department of Human Resource Management, University of Strathclyde, Glasgow, UK

    Tom Baum

  2. Department of Human Resource Management, University of Strathclyde, Glasgow, UK

    Ann Ndiuini

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Ng’oriarita, J.P. (2020). Missionaries’ Guesthouses and Skills Development for Community-Based Tourism in West Pokot County, Kenya: A Capacity Building and Employment Analysis. In: Baum, T., Ndiuini, A. (eds) Sustainable Human Resource Management in Tourism. Geographies of Tourism and Global Change. Springer, Cham. https://doi.org/10.1007/978-3-030-41735-2_13

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