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International Conference on e-Infrastructure and e-Services for Developing Countries

AFRICOMM 2019: e-Infrastructure and e-Services for Developing Countries pp 219–236Cite as

Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community

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Abstract

Mobile-government (m-Government) services adoption is being advanced as an alternative solution for addressing challenges faced by electronic-government (e-Government) adoption in marginalised communities. However, factors of m-Government need to be understood if it is to be adopted by marginalised communities. There are suggestions that many contextual factors affect to the adoption of m-Government services. In this study, factors of m-Government in Oniipa, a marginalised rural community in Namibia are researched. Results show that security, technology trust, ICT supporting infrastructure, usage experience, costs, awareness, skills for accessing m-Government, language literacy, training, perceived ease of use, perceived usefulness, social influence, perceived empathy and compatibility are critical factors of m-Government services adoption. The study findings shall be used to propel m-Government adoption in a Fusion Grid project that aims to address infrastructural challenges faced by marginal communities when adopting e-Government. Similarly, policy makers can draw lessons on m-Government adoption from this study.

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Authors and Affiliations

  1. Alto University, Espoo, Finland

    Karin Frohlich & Marko Nieminen

  2. Lapperanta-Lahti University of Technology, Lappeenranta, Finland

    Antti Pinomaa

Authors
  1. Karin Frohlich
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  2. Marko Nieminen
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  3. Antti Pinomaa
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Corresponding author

Correspondence to Karin Frohlich .

Editor information

Editors and Affiliations

  1. ECE Paris Graduate School of Engineering, Paris, France

    Rafik Zitouni

  2. EFREI Paris, Paris, France

    Max Agueh

  3. Institut de Mathématiques et de Sciences Physiques (IMSP), Porto-Novo, Benin

    Pélagie Houngue

  4. Institut de Mathématiques et de Sciences Physiques (IMSP), Porto-Novo, Benin

    Hénoc Soude

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© 2020 ICST Institute for Computer Sciences, Social Informatics and Telecommunications Engineering

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Frohlich, K., Nieminen, M., Pinomaa, A. (2020). Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community. In: Zitouni, R., Agueh, M., Houngue, P., Soude, H. (eds) e-Infrastructure and e-Services for Developing Countries. AFRICOMM 2019. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, vol 311. Springer, Cham. https://doi.org/10.1007/978-3-030-41593-8_17

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  • DOI: https://doi.org/10.1007/978-3-030-41593-8_17

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-41592-1

  • Online ISBN: 978-3-030-41593-8

  • eBook Packages: Computer ScienceComputer Science (R0)

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