Abstract
Global change that sticks in a complex organization is not an easy task, yet this has been achieved in only 1 year with a lean team of three people within Siemens Digital Industries. Using the innovative technology of Process Mining and equipped with frontline experience as well as a distinct mindset, automation and digitalization have leaped forward tremendously on a global scale. This is the call for action, because everyone can achieve the same, as the secret sauce is simply the combination of head, heart, and hands.
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Metrics of Success. Sharing the journey to a wider audience is also an integral part as it was during the program internally: https://www.youtube.com/watch?v=RkiggZTRbog
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Digital Fit Rate—the first chapter of our ongoing digitalization story: https://www.linkedin.com/pulse/digital-fit-rate-first-chapter-our-ongoing-story-gia-thi-nguyen/
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From Complexity to Competitive Advantage—Cutting the Gordian Knot (2018 edition): https://www.linkedin.com/pulse/from-complexity-competitive-advantage-cutting-gordian-nguyen/
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Nguyen, GT. (2020). Siemens: Driving Global Change with the Digital Fit Rate in Order2Cash. In: Reinkemeyer, L. (eds) Process Mining in Action. Springer, Cham. https://doi.org/10.1007/978-3-030-40172-6_9
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DOI: https://doi.org/10.1007/978-3-030-40172-6_9
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Publisher Name: Springer, Cham
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Online ISBN: 978-3-030-40172-6
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