Abstract
Energias de Portugal (EDP) is aiming to become a digital utility provider. Process Mining plays a pivotal role in the digital transformation journey and helps to transform the sales to debt cycle including onboarding, billing, debt management, and customer care. It provides insights into real-world activities and customer behaviors that help to reshape the way to do business. Customer experience visualization and cross-silo transparency allows new ways to analyze actual processes and provides a foundation to boost business efficiency.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Links (Fig. 14.4)
Links (Fig. 14.4)
-
More details about the success story of EDP Comercial:
-
The importance of breaking silos to boost customer experience: https://www.linkedin.com/pulse/breaking-silos-boost-customer-experience-ricardo-henriques/
Sharing experiences about Process Intelligence @ IDC AI & BigData Leadership Forum 2019
Rights and permissions
Copyright information
© 2020 Springer Nature Switzerland AG
About this chapter
Cite this chapter
Henriques, R. (2020). EDP Comercial: Sales and Service Digitization. In: Reinkemeyer, L. (eds) Process Mining in Action. Springer, Cham. https://doi.org/10.1007/978-3-030-40172-6_14
Download citation
DOI: https://doi.org/10.1007/978-3-030-40172-6_14
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-40171-9
Online ISBN: 978-3-030-40172-6
eBook Packages: Computer ScienceComputer Science (R0)