Abstract
The purpose of the research is to develop and to substantiate the measures for increasing the quality of provision of social and information services to population in the conditions of development of the digital economy. For substantiating the recommendations for increase of quality of provision of social and information services to population in the conditions of development of the digital economy the authors use the systemic approach. The authors substantiate the interconnection between the market of social and information services, determinants of their development, and specifics of interaction. Also, the authors determine the conditions of information interaction as a factor of increase of quality of provision of social and information services to population within the systemic approach in the conditions of development of the digital economy. The authors develop a model of provision of quality of social and information services to population in the conditions of development of the digital economy based on consideration of the influence of the factor of information interaction. The determined determinants of development, specifics, conditions, and mechanisms of information interaction in the market of social and information services allowed for development of a scientific and methodological tools that ensure the increase of quality of provision of social and information services to population in the conditions of the digital economy. The indicators, developed from the position of consideration of information interaction, the principles of openness and accessibility of information, consideration of standards and indicators, characterize the most significant criteria of evaluation of quality of provision of social and information services (satisfaction with quality of services and quality of received service), the mechanisms and tools of expert evaluation, the results of obtained statistical information and information via telecommunication channels, and the level of integration and automatization of information systems that are implemented in organizations of social services.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Pakulin SL, Feklistova IS, Pakulina AA, Pakulina HS (2018) Resource support of sustainable socio-economic regional development. In: Proceedings of the theoretical achievements for practice: XXVIII international scientific conference, USA, Morrisville, Sept 22, 2018. Lulu Press, Morrisville, pp 29–35
Pakulin SL, Feklistova IS, Pakulina HS (2018) Information and communication technologies as the most important sources of innovation. In: Proceedings of VII international scientific conference “Innovations in modern world”, June, 1, 2018. SI Universum, London, pp 46–54
Tsypkin Y, Feklistova I (2019) Assessing the efficiency of management and land use in the agrarian sector of municipalities. In: IOP conference series: earth and environmental science, vol 274 012089. IOP Publishing. https://iopscience.iop.org/article/10.1088/1755-1315/274/1/012089/pdf. Accessed 31 Aug 2019
Ievsieiev AS, Pakulina AA (2018) Innovatsiina ta kreatyvna ekonomika yak umova modernizatsii natsionalnoho hospodarstva Ukrainy [Innovative and creative economy as a condition of modernization of the national economy of Ukraine]. Ekonomika ta suspilstvo: Elektronne naukove fakhove vydannia Mukachivskoho derzhavnoho universytetu [Economics and society: electronic scientific professional publication of Mukachevo state University], no 16, pp 192–200
Pakulin SL, Pakulina AA (2016) Upravlinnia stalym rozvytkom suchasnoho pidpryiemstva [Management of sustainable development of a modern enterprise]. Traektoriâ Nauki [Path Sci] (Electronic Journal) 3(8). http://pathofscience.org/index.php/ps/article/view/50. Accessed 31 August 2019
Pakulin SL, Feklistova IS, Pakulina AA, Pakulina HS (2019) Strengthening public-private partnership as a factor of sustainable regional development. In: Proceedings of the Universum View 12: international scientific-practical conference, Ukraine, Lviv, January 5, 2019. LLC “Nylan-LTD”, Vinnitsa, pp 33–37
Pakulin SL, Feklistova IS, Pakulina AA, Pakulina HS (2019) Sustainable development of the economic base of cities in modern conditions. In: Proceedings of the Scientific achievements of Europe: IX International scientific conference
Semyhina T, Koryshova H, Ivanova O (2013) Public awareness on social and rehabilitation services. UNDP Project on Support to the Social Sector Reform in Ukraine, К.I.C, Kyiv
Tsypkin YA, Pakulin SL, Feklistova IS (2018) The implementation of the strategy of sustainable development of the social sphere. In: Proceedings of the Innovations in modern world: VII international scientific conference, United Kingdom, London, June 1, 2018. SI Universum, London, pp 18–24
Feklistova IS, Pakulin SL, Pakulina AA, Pakulina HS (2019) Improvement of public-private partnership as a factor of sustainable development of territories. In: Proceedings of the Universum View 12: international scientific-practical conference (Ukraine, Lviv, January 5, 2019). LLC “Nylan-LTD”, Vinnitsa, pp 115–125
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 Springer Nature Switzerland AG
About this chapter
Cite this chapter
Tsypkin, Y.A., Kamaev, R.A., Orlov, S.V., Pakulina, A.A., Kalinichenko, L.L. (2020). Increase of Quality of Provision of Social and Information Services to Population in the Conditions of Development of the Digital Economy. In: Kolmykova, T., Kharchenko, E. (eds) Digital Future Economic Growth, Social Adaptation, and Technological Perspectives. Lecture Notes in Networks and Systems, vol 111. Springer, Cham. https://doi.org/10.1007/978-3-030-39797-5_26
Download citation
DOI: https://doi.org/10.1007/978-3-030-39797-5_26
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-39796-8
Online ISBN: 978-3-030-39797-5
eBook Packages: EngineeringEngineering (R0)