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Forward Value Creation and Digital Government: Solving the Cost-Benefit Paradox?

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Electronic Governance and Open Society: Challenges in Eurasia (EGOSE 2019)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1135))

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Abstract

While adoption of new technologies and supply of online services are in focus of measuring uptake of online services in maturity models, measurement of direct and indirect outcome and value creation for the internal and external end-users are only marginal addressed. Based on three vignettes from Norway, this paper argues that the importance of cost overrun is overestimated in the short run, while long-term benefits, as well as indirect benefits, are underestimated in public sector it-projects. We present a set of propositions for future government digitalization projects, bringing attention to the involvement of internal and external users, and bringing focus to balancing short term and long term direct and indirect costs.

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Author information

Authors and Affiliations

  1. University of South-Eastern Norway, 3603, Kongsberg, Norway

    Lasse Berntzen & Marius Rohde Johannesen

  2. Copenhagen Business School, Howitzvej 60, 2000, Frederiksberg, Denmark

    Kim Normann Andersen

Authors
  1. Lasse Berntzen
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  2. Marius Rohde Johannesen
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  3. Kim Normann Andersen
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Corresponding author

Correspondence to Lasse Berntzen .

Editor information

Editors and Affiliations

  1. ITMO University, St. Petersburg, Russia

    Andrei Chugunov

  2. Russian Academy of National Economy and Public Administration, St. Petersburg, Russia

    Igor Khodachek

  3. University of Leeds, Leeds, UK

    Yuri Misnikov

  4. ITMO University, St. Petersburg, Russia

    Dmitrii Trutnev

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Berntzen, L., Johannesen, M.R., Andersen, K.N. (2020). Forward Value Creation and Digital Government: Solving the Cost-Benefit Paradox?. In: Chugunov, A., Khodachek, I., Misnikov, Y., Trutnev, D. (eds) Electronic Governance and Open Society: Challenges in Eurasia. EGOSE 2019. Communications in Computer and Information Science, vol 1135. Springer, Cham. https://doi.org/10.1007/978-3-030-39296-3_15

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  • DOI: https://doi.org/10.1007/978-3-030-39296-3_15

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-39295-6

  • Online ISBN: 978-3-030-39296-3

  • eBook Packages: Computer ScienceComputer Science (R0)

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