Abstract
This paper presents the results of survey regarding Saint Petersburg citizens’ trust in information technologies. The research was conducted on the base of Actor-network theory ideas and Social Construction of Technology (SCOT) approach. 600 respondents participated in the survey (sampling error does not exceed 4%, 95% level of confidence). The research proposed suggests an approach for studying cybersocial trust in the sphere of G2C communications found in e-government development, online services provision, e-participation in city management. The questionnaire contained the parameters for evaluation trust in new technologies used to communicate with government representatives and get public services, to solve urban problems, and to participate in city management. The survey results indicated a high level of Internet usage, as well as an increased level of trust in financial transactions through the Internet. The level of citizens’ trust in getting public services online reached 45%, submitting e-applications – 41%, working with e-petitions – 38%, communicating with authorities via social networks – 15%. According to our research results, St. Petersburg citizens consider personal visit to public authorities as a more effective way to solve urban issues (19%), while the percentage of citizens who believe in the effectiveness of the Internet portals remain insignificant (5%).
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The study was performed with financial support by the grant from the Russian Foundation for Basic Research (project №18-311-20001): “The research of cybersocial trust in the context of the use and refusal of information technology”.
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Tensina, I., Vidiasova, L., Bershadskaya, E. (2019). Information Technologies in G2C Communications: Cybersocial Trust Survey. In: Alexandrov, D., Boukhanovsky, A., Chugunov, A., Kabanov, Y., Koltsova, O., Musabirov, I. (eds) Digital Transformation and Global Society. DTGS 2019. Communications in Computer and Information Science, vol 1038. Springer, Cham. https://doi.org/10.1007/978-3-030-37858-5_9
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