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Mining Personal Service Processes: The Social Perspective

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Business Process Management Workshops (BPM 2019)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 362))

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Abstract

The process of digital transformation opens more and more domains to data driven analysis. This also accounts for Process Mining of service processes. This work investigates the use of Process Mining in the domain of Personal Services focusing on the Social or Organizational Perspective respectively. Documenting research in progress, problems of “traditional” organizational mining approaches on knowledge-intensive service processes and possible solutions are shown. Furthermore, new objectives and thus approaches for Social Mining in the context of Process Mining are discussed, addressing the recently increasing focus on workforce well-being.

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Authors and Affiliations

  1. University of Rostock, Albert-Einstein-Str. 22, 18059, Rostock, Germany

    Birger Lantow, Julian Schmitt & Fabienne Lambusch

Authors
  1. Birger Lantow
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  2. Julian Schmitt
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  3. Fabienne Lambusch
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Correspondence to Birger Lantow .

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Editors and Affiliations

  1. Fondazione Bruno Kessler, Trento, Italy

    Chiara Di Francescomarino

  2. Eindhoven University of Technology, Eindhoven, The Netherlands

    Remco Dijkman

  3. University of Vienna, Vienna, Austria

    Uwe Zdun

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Lantow, B., Schmitt, J., Lambusch, F. (2019). Mining Personal Service Processes: The Social Perspective. In: Di Francescomarino, C., Dijkman, R., Zdun, U. (eds) Business Process Management Workshops. BPM 2019. Lecture Notes in Business Information Processing, vol 362. Springer, Cham. https://doi.org/10.1007/978-3-030-37453-2_26

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  • DOI: https://doi.org/10.1007/978-3-030-37453-2_26

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-37452-5

  • Online ISBN: 978-3-030-37453-2

  • eBook Packages: Computer ScienceComputer Science (R0)

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