Abstract
No matter how well curated and high quality Knowledge Graphs we build are, they are only as powerful as their applications. In this section we introduce concrete real-world use cases where Knowledge Graphs power dialog-based access to information and services. We do that by giving an overview of the existing chatbot and voice assistant market first and then demonstrating their limitations. We explain in which ways Knowledge Graphs can improve conversational interfaces with the help of pilots from different domains such as tourism and energy.
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Fensel, D. et al. (2020). Why We Need Knowledge Graphs: Applications. In: Knowledge Graphs. Springer, Cham. https://doi.org/10.1007/978-3-030-37439-6_4
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DOI: https://doi.org/10.1007/978-3-030-37439-6_4
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