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A Groupware Usability-Oriented Evaluation Methodology Based on a Fuzzy Linguistic Approach

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Human-Computer Interaction (HCI-COLLAB 2019)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1114))

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Abstract

Nowadays, many organizations or groups of persons must carry out group work effectively. Groupware typically provides a shared workspace, which is displayed through shared user interfaces by group members, with appropriate resources to accomplish a common task. Consequently, an adequate design and development of groupware requires that the shared user interfaces offer a high level of usability for the users’ interaction and the utilization of the shared resources. In this paper, a groupware usability evaluation methodology, specifically for the shared user interfaces, is proposed. This methodology provides an evaluation instrument that collects the users’ perceptions through four dimensions—effectiveness, efficiency, learnability and satisfaction—In addition, the gap theory of quality service, and a fuzzy linguistic approach using aggregation operators—which operate directly with words—are applied. Accordingly, the methodology shows to be a significant, innovative contribution to the research area on groupware usability evaluation. A case study to validate methodology, is presented.

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Authors and Affiliations

  1. Facultad de Ciencias de la Computación, Benemérita Universidad Autónoma de Puebla, Puebla, Mexico

    Luz A. Sánchez-Gálvez & Mario Anzures-García

  2. Departamento de Ciencias de la Computación e Inteligencia Artificial, E.T.S.I. Informática y de Telecomunicación, Universidad de Granada, Granada, Spain

    Luz A. Sánchez-Gálvez & Juan Manuel Fernández-Luna

Authors
  1. Luz A. Sánchez-Gálvez
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  2. Juan Manuel Fernández-Luna
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  3. Mario Anzures-García
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Correspondence to Luz A. Sánchez-Gálvez .

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Editors and Affiliations

  1. Corporación Universitaria Comfacauca - Unicomfacauca and Universidad del Cauca, Popayán, Colombia

    Pablo H. Ruiz

  2. Corporación Universitaria Comfacauca - Unicomfacauca and Universidad del Cauca, Popayán, Colombia

    Vanessa Agredo-Delgado

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Sánchez-Gálvez, L.A., Fernández-Luna, J.M., Anzures-García, M. (2019). A Groupware Usability-Oriented Evaluation Methodology Based on a Fuzzy Linguistic Approach. In: Ruiz, P., Agredo-Delgado, V. (eds) Human-Computer Interaction. HCI-COLLAB 2019. Communications in Computer and Information Science, vol 1114. Springer, Cham. https://doi.org/10.1007/978-3-030-37386-3_1

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  • DOI: https://doi.org/10.1007/978-3-030-37386-3_1

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  • Publisher Name: Springer, Cham

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  • Online ISBN: 978-3-030-37386-3

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