Abstract
An organization’s capacity to perform in response to a crisis is a critical focus for this chapter. Implementation capabilities, reaction tactics, speed, and operational conditions are among the topics covered related to performance in the face of a crisis. Careful consideration of the crisis’ characteristics shapes any response: What is the crisis’ magnitude, how intense is it, and what levels of force are associated with it. Finally, how are the characteristics of a crisis measured.
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Notes
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Ibid.
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Dennis Tafoya. Organizations in Crisis (New York: Palgrave/Macmillan, 2013).
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Dennis Tafoya. Managing Organizational Crisis and Brand Trauma (New York: Palgrave/Macmillan, 2017).
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Ibid.
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Ibid. Tafoya, 2013.
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Ibid. Tafoya, 2014.
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Tafoya, D.W. (2020). Mapping the Effects of Crises, Catastrophes, and Disasters, and Sustainability. In: Crisis, Catastrophe, and Disaster in Organizations. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-37074-9_4
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DOI: https://doi.org/10.1007/978-3-030-37074-9_4
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